Common use of Feedback and Complaints Clause in Contracts

Feedback and Complaints. 33.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. 33.2 The Contractor must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. 33.3 The Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 33.4 Where a complaint has not been resolved to the satisfaction of the complainant the Contractor will advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 33.1 35.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community. 33.2 35.2. The Contractor must ensure that Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners who wish to complain. 33.3 35.3. The Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 33.4 35.4. Where a complaint has not been resolved to the satisfaction of the complainant the Contractor will must advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 33.1 34.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners Apprentices and/or their representatives and employers and the wider community. 33.2 34.2 The Contractor must ensure that Learners Apprentices are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners Apprentices who wish to complain. 33.3 34.3 The Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 33.4 34.4 Where a complaint has not been resolved to the satisfaction of the complainant the Contractor will must advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 33.1 35.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners Apprentices and/or their representatives and employers and the wider community. 33.2 35.2 The Contractor must ensure that Learners Apprentices are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Learners Apprentices who wish to complain. 33.3 35.3 The Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 33.4 35.4 Where a complaint has not been resolved to the satisfaction of the complainant the Contractor will must advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA and act on any recommendations made by the ESFA following the investigation.