Common use of Feedback and Complaints Clause in Contracts

Feedback and Complaints. 9.1 THE COLLEGE shall have primary responsibility for receiving feedback in respect of the Services and shall investigate any complaint in respect of the Services promptly and thoroughly. THE COLLEGE shall have procedures in place, which are acceptable to THE EFA, to gather and act upon feedback and complaints from Students and/or their representatives the wider community and, where relevant, employers. 9.2 The Department may issue guidance to THE COLLEGE on dealing with feedback and handling complaints, and will set out the minimum standards expected of THE COLLEGE. Failure to comply with such guidance shall be deemed to be a Minor Breach. 9.3 THE COLLEGE shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department pursuant to part two clause 9.2.

Feedback and Complaints. 9.1 THE COLLEGE shall have primary responsibility for receiving feedback in respect of the Services and shall investigate any complaint in respect of the Services promptly and thoroughly. THE COLLEGE shall have procedures in place, which are acceptable to THE EFAESFA, to gather and act upon feedback and complaints from Students and/or their representatives the wider community and, where relevant, employers. 9.2 The Department may issue guidance to THE COLLEGE on dealing with feedback and handling complaints, and will set out the minimum standards expected of THE COLLEGE. Failure to comply with such guidance shall be deemed to be a Minor Breach. 9.3 THE COLLEGE shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department pursuant to part two clause 9.2.

Feedback and Complaints. 9.1 THE The COLLEGE shall have primary responsibility for receiving feedback in respect of the Services and shall investigate any complaint in respect of the Services promptly and thoroughly. THE The COLLEGE shall have procedures in place, which are acceptable to THE EFAthe ESFA, to gather and act upon feedback and complaints from Students and/or their representatives representatives, the wider community and, where relevant, employers. 9.2 The Department may issue guidance to THE the COLLEGE on dealing with feedback and handling complaints, and will set out the minimum standards expected of THE the COLLEGE. Failure to comply with such guidance shall be deemed to be a Minor Breach. 9.3 THE The COLLEGE shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the Department pursuant to part two Part Two clause 9.2.