File Access. DIR shall have secure access to, and the right to review and retain the entirety of, all DIR Confidential Information in the possession or control of Service Provider. Such access shall be provided to DIR in near- real time and by the means and in the format reasonably requested by DIR. At no time shall any of such files or other materials or information be stored or held in a form or manner not readily accessible to DIR in this manner. Service Provider shall provide to the DIR Data Center Services Manager or his or her designee all passwords, codes, comments, keys, documentation and the locations of any such files and other materials promptly upon his or her request, including Equipment and Software keys and such information as to format, encryption (if any) and any other specification or information necessary for DIR to retrieve, read, revise and/or maintain such files and information. Upon the request of the DIR Data Center Services Manager or his or her designee, Service Provider shall confirm that, to the best of its knowledge, all files and other information provided to DIR are complete and that no material element, amount, or other fraction of such files or other information to which DIR may request access or review has been deleted, withheld, disguised or encoded in a manner inconsistent with the purposes and intent of providing full and complete access to DIR as contemplated by this Agreement.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
File Access. DIR shall have secure access to, and the right to review and retain the entirety of, all DIR Confidential Information in the possession or control of Service Provider. Such access shall be provided to DIR in near- real time and by the means and in the format reasonably requested by DIR. At no time shall any of such files or other materials or information be stored or held in a form or manner not readily accessible to DIR in this manner. Service Provider shall provide to the DIR Data Center Services Manager or his or her designee all passwords, codes, comments, keys, documentation and the locations of any such files and other materials promptly upon his or her request, including Equipment and Software keys and such information as to format, encryption (if any) and any other specification or information necessary for DIR to retrieve, read, revise and/or maintain such files and information. Upon the request of the DIR Data Center Services Manager or his or her designee, Service Provider shall confirm that, to the best of its knowledge, all files and other information provided to DIR are complete and that no material element, amount, or other fraction of such files or other information to which DIR may request access or review has been deleted, withheld, disguised or encoded in a manner inconsistent with the purposes and intent of providing full and complete access to DIR as contemplated by this Agreement.
Appears in 1 contract
Sources: Master Services Agreement