Common use of Final Reporting Clause in Contracts

Final Reporting. Providing a comprehensive report on the project's progress and outcomes at the end of the funding period. These milestones ensure a structured and effective rollout of the project, with a focus on integrating innovative AI solutions, empowering carers through digital platforms, and establishing sustainable practices for ongoing carer support. Which care providers, NHS and voluntary and community groups and ICS partners, have been involved in developing this proposal?2 Regional: the pilot for this scheme was developed following review of the tool at the West Midlands Regional Carers Group, comprising of carers leads and commissioners across 14 local authorities. Through this group we share learning, findings from engagement and best practice, all of which informed the pilot approach. Coventry: As part of the pilot Coventry will be engaging with local carers and carer support organisations to gain feedback on how useful they find the platform, any improvements to consider and accessibility. We will then use this feedback to adapt the platform through the formal commissioning process. This will include feedback obtained through our two adult social care reference groups, and face to face engagement at carers support groups, community hubs and libraries to gain qualitative feedback alongside the quantitative feedback obtained via the tool. Warwickshire: Will take a similar approach to Coventry engaging will carers and key stakeholders to build on learning from the current Midlands wide pilot. Local adaptations will be discussed with the platform provider to include functionality such as online carers assessment and support planning which will interface with and support our commissioned provider support for carers. We will engage our carers reference group, local carers groups our community, our carers forum members and our primary care networks to support this offer. Both Coventry and Warwickshire will deploy the tool in close collaboration with our local commissioned carer charities and services, Carers Trust Heart of England (Coventry) and Caring Together Warwickshire (Warwickshire). What are the biggest challenges you foresee in delivering your proposal and why? (approx. 200 words)2 Stakeholder Engagement and Adoption: The primary challenge lies in ensuring effective stakeholder engagement and adoption. This involves aligning the diverse interests and expectations of healthcare providers, carers, and charity organisations with the project’s goals. Despite the technical ease of integration, the human element of embracing new technology and changing established workflows remains a significant hurdle. Overcoming resistance to change and fostering a culture of innovation and collaboration among all stakeholders is crucial. Measuring Impact and Continuous Improvement: Another challenge is establishing robust mechanisms for measuring the impact of the project and using these insights for continuous improvement. This includes tracking key performance indicators, gathering feedback from users, and adapting the service to better meet the needs of carers and each local authority. Digital exclusion: We are conscious this is a digital tool, and this may exclude individuals who do not have tools or means to access the internet. Carer self-identification: From engagement with local Coventry carers undertaken in 2023 and in Warwickshire in 2022, a significant barrier to carers accessing support is the acknowledgement and self-identification of being a carer. Without carers recognising they are carers and that they may require support. Identification of unmet need: A key feature of the tool is signposting to other local services, resulting in a possible increase in demand for these services. By addressing these challenges with a strategic approach, focusing on stakeholder engagement, effective training, data quality, and continuous improvement, the project can navigate potential obstacles and achieve its objectives of enhancing support for unpaid carers. What kind of support would help overcome these challenges? (approx. 200 words)2 Stakeholder Engagement Initiatives: Regular engagement activities like workshops, feedback sessions, and collaborative forums can help align stakeholders' interests with the project’s goals. These initiatives will ▇▇▇▇▇▇ a sense of ownership and participation among all parties, thereby reducing resistance to change. Impact Assessment and Feedback Mechanisms: Implementing robust mechanisms for measuring the project's impact and gathering user feedback is key. This includes setting up clear performance metrics, conducting regular evaluations, and adapting the service based on the findings. Digital exclusion: Coventry will work jointly with the Coventry Device Bank to link carers with both equipment and training to access the online platform. We are also aware there is a demand for paper-based, non-digital information offer. Coventry will be meeting the requirements of such individuals through a refresh of paper-based information available and increased community presence. The information included in the non-digital offer will be shaped in line with trends in information accessed through the tool to ensure this remains fit for purpose. Caring Together Warwickshire the commissioned support in Warwickshire will support those carers who are digitally excluded to access support via face to face and phone appointments depending on carer preferences. Training can also be provided to support those carers who wish to use digital means to access support. The service also uses sessional workers and volunteers to support carers in their local areas. The service will also link carers with community partners. Carer self-identification: Work is underway to break down this potential barrier through improved information sharing and awareness. Ensuring carers recognise themselves as carers and are aware of the benefits of using this tool will be key to its success. Identification of unmet need: A usage dashboard is available through the Bridgit platform enabling the authorities to understand how carers have accessed the tool, onward referrals made, and trends in need. This, alongside usage of third sector organisations, will be monitored closely and targeted information or support produced to alleviate pressures where identified. The tool also offers a level of control in the information presented to the carer, meaning the local authority can prioritise information and services to manage onward demand if required. 2 1. Increased Identification of Unpaid Carers: Through effective SMS campaigns and referral networks, a significant increase in the identification of unpaid carers is expected.