First Appeal. i. Once we receive your formal appeal or complaint, we will contact you within five (5) working days to tell you what we are doing about it. ii. We will provide a final determination with reasoning to you within two (2) weeks. iii. If it takes us longer than two (2) weeks to complete our review, we will tell you when you can expect an answer.
Appears in 2 contracts
Sources: Insurance Policy, Pet Health Insurance Policy
First Appeal. i. Once we receive your formal appeal or complaint, we will contact you within five (5) working days to tell you what we are doing about it.
ii. We will provide a final determination with reasoning to answer you within two (2) weeks.
iii. If it takes us longer than two (2) weeks to complete our review, we will tell you when you can expect an answer.
Appears in 1 contract
Sources: Insurance Policy