First Appeal. Once we receive your formal appeal or complaint, an appeal Claim will be created within five (5) business days. A letter from your Veterinarian is recommended, but not required. We will answer you within thirty (30) business days with our decision. If it takes us longer than thirty (30) business days to complete our review, we will notify you as to when you can expect an answer.
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Sources: Pet Health Insurance Policy, Pet Health Insurance Policy