First Level Support. Pumatech shall be responsible for providing (itself or through a Distributor or other designee) First Level Support for the Programs. “First Level Support” shall include call acceptance and response to End Users and Distributors, problem troubleshooting, identification, reproduction (if applicable) and provision of fixes, work-arounds and other maintenance releases to the Programs as set forth in Schedule 1. Licensor shall not have any obligation to provide support services directly to any of Pumatech’s Distributors, End Users or subcontractors.
Appears in 2 contracts
Sources: Software License and Distribution Agreement (Pumatech Inc), Software License and Distribution Agreement (Pumatech Inc)