Common use of First Line Support Clause in Contracts

First Line Support. EZchip’s technical support department (or equivalent department) shall establish and maintain a process to provide "First Line Support" for the Marvell Products directly to EZchip customers. First Line Support shall include, but not be limited to, providing a: 1. direct response to EZchip customers with respect to inquiries concerning the performance, functionality or operation of the Marvell Products ; 2. direct response to EZchip customers with problems or performance deficiencies with the Marvell Products ; 3. diagnosis of problems or performance deficiencies of the Marvell Products ; and 4. resolution of problems or performance deficiencies of the Marvell Products .