FIX TIMES. 5.1 The “Fix Time” of a Service Incident is the period from the time that the Service Incident has been reported to the Supplier to the point of its Resolution and “Resolution” means in relation to a Service Incident either:
Appears in 4 contracts
Sources: Model Services Agreement, Model Services Agreement, Services Agreement
FIX TIMES. 5.1 The “Fix Time” of a Service Incident is the period from the time that the Service Incident has been reported to the Supplier to the point of its Resolution and “Resolution” means in relation to a Service Incident either:
Appears in 2 contracts
Sources: Services Agreement, It Solutions and System Integration Services Agreement