Common use of Fixes Clause in Contracts

Fixes. Itron shall provide Fixes in accordance with the Service Levels. Itron’s obligations with respect to Service Levels are contingent upon Customer (i) devoting the necessary resource effort required to support of Itron restoring the system and remediating the Error, (ii) responding to requests made by Itron within the applicable Response Time, (iii) assigning only qualified personnel to help Itron address the Error, and (iv) providing all information, access, and assistance reasonably requested by Itron to address the Error.

Appears in 3 contracts

Sources: Indirect Sales Agreement, Master Sales Agreement, Maintenance and Support Services Addendum

Fixes. Itron shall provide Fixes in accordance with the Service Levels. Itron’s obligations with respect to Service Levels are contingent upon Customer (i) devoting the necessary resource effort required to support of Itron restoring the system and remediating the Error, (ii) responding to requests made by Itron within the applicable Response Time, (iii) assigning only qualified personnel to help Itron address the Error, and (iv) providing all information, access, and assistance reasonably requested by Itron to address the Error.and

Appears in 1 contract

Sources: Master Sales Agreement

Fixes. Itron shall provide Fixes in accordance with the Service Levels. Itron’s obligations with respect to Service Levels are contingent upon Customer (i) devoting the necessary resource same level of effort to resolving the Error as is required to support of Itron restoring the system and remediating the ErrorItron, (ii) responding to requests made by Itron within the applicable Response Time, (iii) assigning only qualified personnel to help Itron address the Error, and (iv) providing all information, access, and assistance reasonably requested by Itron to address the Error.

Appears in 1 contract

Sources: Master Sales Agreement

Fixes. Itron shall provide Fixes in accordance with the Service Levels. Itron’s obligations with respect to Service Levels are contingent upon Customer (i) devoting the necessary resource same level of effort to resolving the Error as is required to support of Itron restoring the system and remediating the ErrorItron, (ii) responding to requests made by Itron within the applicable Response Time, (iii) assigning only qualified personnel to help Itron address the Error, and (iv) providing all information, access, and assistance reasonably requested by Itron to address the Error.and

Appears in 1 contract

Sources: FDM Tools and Field Tools Solution Agreement

Fixes. Itron shall provide Fixes in accordance with the Service Levels. Itron’s obligations with respect to Service Levels are contingent upon Customer (i) devoting the necessary resource same level of effort to resolving the Error as is reasonably required to support of Itron restoring the system and remediating the ErrorItron, (ii) responding to requests made by Itron within the applicable Response Time, (iii) assigning only qualified personnel to help Itron address the Error, and (iv) providing all information, access, and assistance reasonably requested by Itron to address the Error.

Appears in 1 contract

Sources: Automated Metering Infrastructure Agreement