For the. purpose of this paragraph 13, "Wavelength Programme" means the programme of work being developed by the rail industry which involves collecting a wide range of information about the customer experience by tracking, amongst other things, the Franchisee's performance against certain journey touchpoints (as specified in the Wavelength Survey) and certain key commitments based on core passenger priorities.
Appears in 2 contracts
Sources: Emergency Recovery Measures Agreement, Emergency Recovery Measures Agreement