Forcepoint Premium Support. Forcepoint Premium Support includes all the benefits of Standard Support on a 24x7 basis, including weekends and holidays for Severity 1 & 2 issues. In addition to those benefits included in Standard Support, Premium Support includes: • 24/7 support for Severity ▇▇▇▇▇ ▇ & 2 issues • No limit on the number of incidents per Maintenance year for telephone and online access to technical support engineers • Priority access to technical support engineers • Priority support • Severity three and four issues will be worked during regular business hours only These benefits are described in more detail on Support at: Global Technical Support Programs 3. Forcepoint Premium Priority Support: Forcepoint Premium Priority Support includes all the benefits of Premium Support, and also includes: • An assigned Escalation Manager who is responsible for ensuring consistent workflow of technical support cases and timely progression of Licensee’s technical issues • Premium Priority access to technical support engineers • Premium Priority support
Appears in 2 contracts
Sources: License Agreement, License Agreement
Forcepoint Premium Support. Forcepoint Premium Support includes all the benefits of Standard Support on a 24x7 basis, including weekends and holidays for Severity 1 & 2 issues. In addition to those benefits included in Standard Support, Premium Support includes: • 24/7 support for Severity ▇▇▇▇▇ ▇ & 2 issues • No limit on the number of incidents per Maintenance Subscription year for telephone and online access to technical support engineers • Priority access to technical support engineers • Priority support • Severity three and four issues will be worked during regular business hours only These benefits are described in more detail on Support at: Global Technical Support Programs 3. Forcepoint Premium Priority Support: Forcepoint Premium Priority Support includes all the benefits of Premium Support, and also includes: • An assigned Escalation Manager who is responsible for ensuring consistent workflow of technical support cases and timely progression of LicenseeSubscriber’s technical issues • Premium Priority access to technical support engineers • Premium Priority support
Appears in 1 contract
Sources: License Agreement