Fraud Management and Detection Clause Samples

Fraud Management and Detection. 10.1.1 Servicer shall provide Bank and Cardholders with fraud management and fraud detection services through use of the Servicer’s fraud detection system and as otherwise may be required by Bank. 10.1.2 Upon Bank’s request, Servicer shall establish supplemental fraud detection strategies to fulfill Bank’s fraud detection requirements. These strategies shall be tested in a development environment prior to implementation to ensure fraud detection effectiveness and to measure the impact to Servicer’s fraud detection organization. If during testing the defined strategies do not perform satisfactorily, they shall be modified to suit Bank and Servicer. These strategies shall be made available for review on a monthly basis. 10.1.3 Upon Bank’s request, Servicer shall provide Bank with the following Card fraud services: • Monitoring authorizations queued as a result of the fraud strategies or fraud score. • Place outbound telephone calls to home and business telephone numbers of Cardholders who have exhibited suspicious activity using their Card. • Manual review of Card activity for fraud Card Activity shall be monitored by Servicer using specific parameters as mutually established by Bank and Servicer. Customized parameter rules may be developed and established should Bank experience a unique fraud event. • Daily provision to Bank of Card authorization approval rates, itemized Transaction type (e.g., purchases) 10.1.4 If Servicer is unable to contact the Cardholder with respect to fraud issues, Servicer shall leave a message on the Cardholder’s message machine or with a responsible person for the Cardholder to contact Servicer at a toll-free number. Such message script must be reviewed and approved by Bank prior to use. 10.1.5 When the Servicer call results in contact with the Cardholder, and the Cardholder validates the authorization activity, Servicer shall record an on-line account memo into the Servicer System indicating the results of the call utilizing its screens. Servicer will note on Servicer’s system of record when a Card is “warm blocked” (i.e., can load but not use funds) or confirmed fraud. Detailed reports on Cards that have undergone any status change during the statement period shall be available to Bank through Servicer’s Loss Management reporting. 10.1.6 When the Servicer call results in contact with the Cardholder and the Cardholder is unable to validate the activity, Servicer shall initiate a Lost/Stolen Report and place a block on the Card to...
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