GENERAL CLIENT RESPONSIBILITIES. In order for each Client installation to be completed on time and on budget, PAAM shall inform the Client of the following minimum requirements: 1. Completion of the Client Agreement Form (Appendix A) and Statewide MOU (Appendix B – Optional) 2. Access to Client facilities while onsite, as deemed necessary by the ▇▇▇▇▇▇ Solutions project manager. 3. Access to systems and equipment as required by ▇▇▇▇▇▇ Solutions including: a. The Software Program(s) application access using ▇▇▇▇▇▇ Solutions laptops and Client’s network for training and application testing. b. Installation of the ▇▇▇▇▇▇ Solutions remote support tool on all desktops accessing the Software Program(s) applications. Failure of Client to provide access to enable support tool constitutes a material breach of this Agreement and may result in termination of this agreement. c. Physical or remote access to all of Client’s applicable workstations so that ▇▇▇▇▇▇ Solutions can visually verify and test setup of each workstation prior to mock go live. 4. Access to Client data and document templates (if applicable) that will be provided by Client if such data is to be converted and populated by ▇▇▇▇▇▇ Solutions into the Software Program(s). a. ACT/JCT data (i.e., from Client’s current ACT/JCT system which is being replaced under this Agreement) must be provided to ▇▇▇▇▇▇ Solutions as soon as possible but not later than 120 days before the above go live date. Additional data sources provided after this date will not be converted unless mutually agreed in writing otherwise. ACT/JCT data that is provided by Client for data conversion from the legacy system into the Software Program(s) will be destroyed 30 days after Client’s Go Live date. As the originator of the legacy data, it will be Client’s responsibility to retain ACT/JCT data more than 30 days after Go Live if so desired by Client. b. Document templates and a signed Document Template Formatting Agreement must be provided to ▇▇▇▇▇▇ Solutions as soon as possible but no later than 90 days before the above go live date. Only PAAM approved document templates may be used. Document templates provided after this date will not be converted unless mutually agreed in writing by ▇▇▇▇▇▇ Solutions and the Client. Client will be responsible for any additional document template costs. 5. An authorized attorney with decision making authority to assist in the definition of any project unknowns. a. Appointed decision maker must be present during the following activities: i. Project kickoff ii. Establishment of timeline iii. Workflow meetings iv. Interface definition meetings and signoff v. Document template review and signoff vi. Data conversion review and signoff 6. Sufficient time for all data conversion reviews, if applicable, will include a minimum of: a. Verification and review of ten (10) cases per year for each Client department of any ACT/JCT system(s) data during each review. b. Client is responsible for validating their data and code table set up during the project. Validating data is key to a successful implementation. If issues arise with converted data after go-live, ▇▇▇▇▇▇ Solutions will determine if a fix is possible, and an additional fee may be required for the work required to fix the issue. The Client is responsible for any such fees. 7. PASSWORD PROTECTION AND USER REQUIREMENTS. Access to the Software Program(s) is password-protected. ▇▇▇▇▇▇ Solutions provides multiple authentication alternatives for access to the Software Program(s). ▇▇▇▇▇▇ SOLUTIONS STRONGLY ENCOURAGES THE USE OF STRONG PASSWORD AUTHENTICATION. ▇▇▇▇▇▇ Solutions is not responsible for Client’s use of the Software Program(s). Only the number of users set forth in the Cost Sheet may access the Software Program(s). Client must inform their users that they are subject to, and must comply with, all of the terms of this Agreement. Client is fully responsible for the activities of Client’s employees and agents who access the Software Program(s). Client agrees that ▇▇▇▇▇▇ Solutions is not liable for, and Client agrees to hold ▇▇▇▇▇▇ Solutions harmless for, any unauthorized access to the Software Program(s), including without limitation, access caused by data destruction and/or failure to protect the login and password information of users.
Appears in 1 contract
Sources: Software License Agreement
GENERAL CLIENT RESPONSIBILITIES. In order for each Client installation to be completed on time and on budget, PAAM shall inform the Client of the following minimum requirements:
1. Completion of the Client Agreement Form (Appendix A) and Statewide MOU (Appendix B – Optional)
2. Access to Client facilities while onsite, as deemed necessary by the ▇▇▇▇▇▇ Solutions project manager.
3. Access to systems and equipment as required by ▇▇▇▇▇▇ Solutions including:
a. The Software Program(s) application access using ▇▇▇▇▇▇ Solutions laptops and Client’s network for training and application testing.
b. Installation of the ▇▇▇▇▇▇ Solutions remote support tool on all desktops accessing the Software Program(s) applications. Failure of Client to provide access to enable support tool constitutes a material breach of this Agreement and may result in termination of this agreement.
c. Physical or remote access to all of Client’s applicable workstations so that ▇▇▇▇▇▇ Solutions can visually verify and test setup of each workstation prior to mock go live.
4. Access to Client data and document templates (if applicable) that will be provided by Client if such data is to be converted and populated by ▇▇▇▇▇▇ Solutions into the Software Program(s).
a. ACT/JCT data (i.e., from Client’s current ACT/JCT system which is being replaced under this Agreement) must be provided to ▇▇▇▇▇▇ Solutions as soon as possible but not later than 120 days before the above go live date. Additional data sources provided after this date will not be converted unless mutually agreed in writing otherwise. ACT/JCT data that is provided by Client for data conversion from the legacy system into the Software Program(s) will be destroyed 30 days after Client’s Go Live date. As the originator of the legacy data, it will be Client’s responsibility to retain ACT/JCT data more than 30 days after Go Live if so desired by Client.
b. Document templates and a signed Document Template Formatting Agreement must be provided to ▇▇▇▇▇▇ Solutions as soon as possible but no later than 90 days before the above go live date. Only PAAM approved document templates may be used. Document templates provided after this date will not be converted unless mutually agreed in writing by ▇▇▇▇▇▇ Solutions and the Client. Client will be responsible for any additional document template costs.
5. An authorized attorney with decision making authority to assist in the definition of any project unknowns.
a. Appointed decision maker must be present during the following activities:
i. Project kickoff ii. Establishment of timeline iii. Workflow meetings iv. Interface definition meetings and signoff
v. Document template review and signoff
vi. Data conversion review and signoff
6. Sufficient time for all data conversion reviews, if applicable, will include a minimum of:
a. Verification and review of ten (10) cases per year for each Client department of any ACT/JCT system(s) data during each review.
b. Client is responsible for validating their data and code table set up during the project. Validating data is key to a successful implementation. If issues arise with converted data after go-live, ▇▇▇▇▇▇ Solutions will determine if a fix is possible, and an additional fee may be required for the work required to fix the issue. The Client is responsible for any such fees.
7. PASSWORD PROTECTION AND USER REQUIREMENTS. Access to the Software Program(s) is password-protected. ▇▇▇▇▇▇ Solutions provides multiple authentication alternatives for access to the Software Program(s). ▇▇▇▇▇▇ SOLUTIONS STRONGLY ENCOURAGES THE USE OF STRONG PASSWORD AUTHENTICATION. ▇▇▇▇▇▇ Solutions is not responsible for Client’s use of the Software Program(s). Only the number of users set forth in the Cost Sheet may access the Software Program(s). Client must inform their users that they are subject to, and must comply with, all of the terms of this Agreement. Client is fully responsible for the activities of Client’s employees and agents who access the Software Program(s). Client agrees that ▇▇▇▇▇▇ Solutions is not liable for, and Client agrees to hold ▇▇▇▇▇▇ Solutions harmless for, any unauthorized access to the Software Program(s), including without limitation, access caused by data destruction and/or failure to protect the login and password information of users.
Appears in 1 contract
Sources: Software License Agreement