Common use of GENERAL CONTENT AND ORGANIZATION Clause in Contracts

GENERAL CONTENT AND ORGANIZATION. The table below provides the general organization and content of the Service Management Manual. The format, style guides, and templates for the Manual are defined and facilitated by the Multi-sourcing Service Integrator (MSI) as approved by DIR, and the Service Provider must align its procedures and documentation with these formats, style guides, and templates. Although not intended to replicate the Agreement, the Service Management Manual should provide comprehensive documentation of the procedures that will be followed to implement and manage the Agreement and the overall relationship. Specific references to detailed text or requirements in the Agreement may be incorporated within the Service Management Manual. For Managed Security Services, the Service Provider must align with the current DCS Program policies and procedures and in collaboration with the MSI must incorporate Service Provider specific procedures or content details into the existing Manual sections or in new sections addressing Service Provider Operational Procedures. The responsibilities of the Service Provider and DIR should be clearly indicated within the document (including specific responsibilities by job title or function). The Service Management Manual will be used jointly by the Parties to assist with overall coordination and communication regarding the Agreement. The Service Provider will provide finished content in three deliveries. • Delivery I will be due 14 days after the Effective Date. • Delivery II will be due 90 days after the Effective Date. • Delivery III will be 180 days after the Effective Date.

GENERAL CONTENT AND ORGANIZATION. The table below provides the general organization and content of the Service Management Manual. The format, style guides, and templates for the Manual are defined and facilitated by the Multi-sourcing Service Integrator (MSI) as approved by DIR, and the Service Provider must align its procedures and documentation with these formats, style guides, and templates. Although not intended to replicate the Agreement, the Service Management Manual should provide comprehensive documentation of the procedures that will be followed to implement and manage the Agreement and the overall relationship. Specific references to detailed text or requirements in the Agreement may be incorporated within the Service Management Manual. For Managed Security Application Services, the Service Provider must align with the current DCS Program policies and procedures and in collaboration with the MSI must incorporate Service Provider specific procedures or content details into the existing Manual sections or in new sections addressing Service Provider Operational Procedures. The responsibilities of the Service Provider and DIR should be clearly indicated within the document (including specific responsibilities by job title or function). The Service Management Manual will be used jointly by the Parties to assist with overall coordination and communication regarding the Agreement. The Service Provider will provide finished content in three deliveries. • Delivery I will be due 14 days after the Effective Date. • Delivery II will be due 90 days after the Effective DateService Provider has a signed Solution Order with the first STC Customer. • Delivery III will be 180 days after the Effective DateService Provider has a signed Solution Order with the first STC Customer.