General First Data Responsibilities. First Data shall identify, track and manage the problems arising from or relating to the Services (“Problem Management” or “Problem Management Services”). Table of Contents First Data shall implement and maintain processes under which a single point of contact has end-to-end responsibility for each problem arising from or relating to the Services in order to minimize redundant contacts with RCSI.
Appears in 2 contracts
Sources: Technology Sourcing Agreement (Synchrony Financial), Technology Sourcing Agreement (Synchrony Financial)