General Overview. This Service Agreement governs the following components of Our Service and You may customize Your residential Service based on Your needs: • Internet access service – connectivity to the Internet as described on Our website and as selected by You when subscribing for Service. • Voice Over Internet Protocol (“VOIP”) telephone service – uses Our Internet access service to allow the customer to make and receive telephone calls over the internet as described on Our website. If You have subscribed for VOIP Service, You should carefully read Section 19 at the end of this Service Agreement, which includes certain terms and conditions of, and limitations with respect to, Your VOIP service. • Online account management – Customer will be provided with access to an online portal (the “Customer Portal”) for account management. • Managed router service – By using Our internet gateway (e.g., wireless router), We will be able to remotely configure, manage, update and troubleshoot Your wireless router and network connection, allowing Us to solve many of the problems that may impact the Service without having to send a technician to Your premises.
Appears in 4 contracts
Sources: Residential Service Terms and Conditions Agreement, Residential Service Terms and Conditions Agreement, Residential Service Terms and Conditions Agreement