Common use of General Provisioning Requirements Clause in Contracts

General Provisioning Requirements. 1.1 Subject to the terms of Article IX, CLEC may order and/or request Elements either individually or as Combinations. 1.2 The Combinations set forth on Schedule 9.3.4 and any additional Combination provided previously hereunder by Ameritech pursuant to the Bona Fide Request process shall be identified and described by CLEC so that they can be ordered and provisioned as a Combination and shall not require the enumeration of each Network Element within that Combination on each provisioning order; provided that in each case CLEC shall specify on each order the type of service to be provided as well as the engineering and routing characteristics (e.g., redundancy requirements and data transfer rates) CLEC requests for such Combination. 1.3 CLEC may order from Ameritech multiple individual Network Elements on a single order without the need to have CLEC send an order for each such Network Element if such Network Elements are (i) for a single type of service, (ii) for a single location and (iii) for the same account. 1.4 Ameritech shall provide provisioning services to CLEC Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. CLEC may request Ameritech to provide Saturday, Sunday, holiday, and/or off-hour provisioning services. If CLEC requests that Ameritech perform provisioning services at times or on days other than as required in the preceding sentence, Ameritech shall quote, within three (3) Business Days of the request, a cost-based rate for such services. If CLEC accepts Ameritech's quote, Ameritech shall perform such provisioning services. 1.5 Ameritech shall provide a Single Point of Contact (each, a SPOC) for ordering and provisioning contacts and order flow involved in the purchase and provisioning of Ameritech’s unbundled Network Elements or Combinations. The SPOCs shall provide an electronic interface twenty-four

General Provisioning Requirements. 1.1 Subject to the terms of Article IX, CLEC may order and/or request Elements either individually or as Combinations. 1.2 The Combinations set forth on Schedule 9.3.4 and any additional Combination provided previously hereunder by Ameritech pursuant to the Bona Fide Request process shall be identified and described by CLEC so that they can be ordered and provisioned as a Combination and shall not require the enumeration of each Network Element within that Combination on each provisioning order; provided that in each case CLEC shall specify on each order the type of service to be provided as well as the engineering and routing characteristics (e.g., redundancy requirements and data transfer rates) CLEC requests for such Combination. 1.3 CLEC may order from Ameritech multiple individual Network Elements on a single order without the need to have CLEC send an order for each such Network Element if such Network Elements are (i) for a single type of service, (ii) for a single location and (iii) for the same account. 1.4 Ameritech shall provide provisioning services to CLEC Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. CLEC may request Ameritech to provide Saturday, Sunday, holiday, and/or off-hour provisioning services. If CLEC requests that Ameritech perform provisioning services at times or on days other than as required in the preceding sentence, Ameritech shall quote, within three (3) Business Days of the request, a cost-based rate for such services. If CLEC accepts Ameritech's quote, Ameritech shall perform such provisioning services. 1.5 Ameritech shall provide a Single Point of Contact (each, a SPOC) for ordering and provisioning contacts and order flow involved in the purchase and provisioning of Ameritech’s unbundled Network Elements or Combinations. The SPOCs shall provide an electronic interface twenty-fourfour (24) hours a day, seven (7) days a week for all ordering and provisioning order flows. Each SPOC shall also provide to CLEC a toll-free nationwide telephone number (operational from 8:00 a.m. to 5 p.m., Monday through Friday) which will be answered by capable staff trained to answer questions and resolve problems in connection with the provisioning of Network Elements or Combinations. 1.6 Ameritech shall provide to CLEC a single point of contact (the “Unbundling Ordering Center”) for ordering unbundled Network Elements. A national toll-free number will be provided from 7:00 a.m. to 5:00 p.m.

General Provisioning Requirements. 1.1 Subject to the terms of Article IX, CLEC may order and/or request Elements either individually or as Combinations. 1.2 The Combinations set forth on Schedule 9.3.4 and any additional Combination provided previously hereunder by Ameritech pursuant to the Bona Fide Request process shall be identified and described by CLEC so that they can be ordered and provisioned as a Combination and shall not require the enumeration of each Network Element within that Combination on each provisioning order; provided that in each case CLEC shall specify on each order the type of service to be provided as well as the engineering and routing characteristics (e.g., redundancy requirements and data transfer rates) CLEC requests for such Combination. 1.3 CLEC may order from Ameritech multiple individual Network Elements on a single order without the need to have CLEC send an order for each such Network Element if such Network Elements are (i) for a single type of service, (ii) for a single location and (iii) for the same account. 1.4 Ameritech shall provide provisioning services to CLEC Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. CLEC may request Ameritech to provide Saturday, Sunday, holiday, and/or off-hour provisioning services. If CLEC requests that Ameritech perform provisioning services at times or on days other than as required in the preceding sentence, Ameritech shall quote, within three (3) Business Days of the request, a cost-based rate for such services. If CLEC accepts Ameritech's quote, Ameritech shall perform such provisioning services. 1.5 Ameritech shall provide a Single Point of Contact (each, a SPOC) for ordering and provisioning contacts and order flow involved in the purchase and provisioning of Ameritech’s unbundled Network Elements or Combinations. The SPOCs shall provide an electronic interface twenty-fourfour (24) hours a day, seven (7) days a week for all ordering and provisioning order flows. Each SPOC shall also provide to CLEC a toll- free nationwide telephone number (operational from 8:00 a.m. to 5 p.m., Monday through Friday) which will be answered by capable staff trained to answer questions and resolve problems in connection with the provisioning of Network Elements or Combinations. 1.6 Ameritech shall provide to CLEC a single point of contact (the “Unbundling Ordering Center”) for ordering unbundled Network Elements. A national toll-free number will be provided from 7:00 a.m. to 5:00 p.m. CST, Monday through Friday. This Unbundling Ordering Center is responsible for order acceptance, order issuance, and return of the Firm Order Commitment (FOC) to CLEC as specified in this Schedule 9.5. In addition, Ameritech shall provide to CLEC a single point of contact (the “Unbundling Service Center”) for all provisioning, maintenance, repair, and cutover coordination. A national toll-free number will be provided from 6:30 a.m. to 12:00 a.m. CST Monday through Friday. Out of hours maintenance questions are handled by a “Fold Down Center.” 1.7 Ameritech will recognize CLEC as the Customer of Record of all Network Elements and agreed to Combinations ordered by CLEC and will send all notices, invoices and pertinent Customer information directly to CLEC. 1.8 Ameritech may not initiate any disconnection or rearrangement of any CLEC ordered Element or Combination, except as directed by CLEC or as otherwise provided in this Agreement. 1.9 When requested by CLEC, Ameritech will schedule installation appointments with Ameritech's representative on the line with CLEC's representative until CLEC has access to Ameritech’s scheduling system. 1.10 Ameritech will provide CLEC with a Firm Order Confirmation (FOC) for each order, within forty-eight (48) hours of Ameritech’s receipt of that order, or within a different time interval agreed upon by the Implementation Team but in any event, not less than forty-eight (48) hours. The FOC must contain an enumeration of CLECs ordered Network Elements or Combination features, options, physical Interconnection, quantity, and Ameritech commitment date for order completion (“Committed Due Date”), which commitment date shall be established on a nondiscriminatory basis with respect to installation dates for comparable orders at such time. 1.11 Upon work completion, Ameritech will provide CLEC electronically (unless otherwise notified by CLEC) with an order completion per order that states when that order was completed. Ameritech shall respond with specific order detail as enumerated on the FOC and shall state any additional charges (e.g., time and materials charges) up to a previously agreed upon limit associated with that order. 1.12 Ameritech will perform pre-testing of Network Elements and Combinations in accordance with Ameritech's standards. At CLEC's request, Ameritech will make available to CLEC on a weekly batch basis any available test and turn-up results in support of the Network Elements or Combinations ordered by CLEC. CLEC shall be responsible for any costs incurred by Ameritech to provide copies of any available results. If CLEC requests Ameritech to provide CLEC with any test or turn-up results which Ameritech does not then generate, CLEC shall request such results through the Bona Fide Request process. 1.13 As soon as identified, Ameritech shall provide notification electronically of CLEC orders that are incomplete or incorrect and therefore cannot be processed. 1.14 As soon as identified, Ameritech shall provide notification electronically of any instances when Ameritech’s Committed Due Dates are in jeopardy of not being met by Ameritech on any element or feature contained in any order for Network Elements or Combinations. Ameritech shall indicate its new committed due date as soon as such date is available. 1.15 Within twenty-four (24) hours of CLEC’s request, Ameritech will perform cooperative testing with CLEC (including trouble shooting to isolate any problems) to test Network Elements or Combinations purchased by CLEC in order to identify any performance problems. 1.16 Subject to Article IX, Network Elements and Combinations will be provisioned with a combination of customer-specific and bulk orders as specified by CLEC. 1.17 When CLEC orders Network Elements or Combinations that are currently interconnected and functional and remain interconnected to the same adjacent Network Elements, such Network Elements and Combinations will remain interconnected and functional without any disconnection or disruption of functionality of such Network Elements. There shall be no charge for such interconnection. Consequently, for Ameritech retail Customers who simply wish to switch their local service providers and keep the same type of service provided through the same equipment, this method of ordering will accomplish this with no physical changes required in the existing Network Elements. Under these circumstances, it shall not be necessary for CLEC to collocate equipment in Ameritech Central Offices to connect the unbundled Network Element. If shared Network Elements are used, Ameritech will be responsible for all engineering, provisioning and maintenance of these components to ensure they support the agreed-upon grade of service. 1.18 Ameritech shall provide to CLEC upon request: (a) a list of all services and features technically available from each switch that Ameritech may use to provide Local Switching, by switch CLLI; (b) a listing by street address detail, of the service coverage area of each switch CLLI; (c) when available, all engineering design and layout information for each Network Element and Combination; provided that CLEC shall pay Ameritech for the costs incurred by Ameritech to provide CLEC with copies of such information; (d) a listing of all technically available functionalities for each Network Element or Combination; and (e) advanced information on the details and requirement for planning and implementation of NPA splits. 1.19 Promptly after the Effective Date, Ameritech shall provide CLEC an initial electronic copy of the following information: (a) Street address verification; (b) Switch identification by service address; and (c) Switch feature verification. Electronic updates to such information shall be provided monthly to CLEC as changes are made to such information. 1.20 For orders of Network Elements (and INP with the installation of a Loop) that require coordination among Ameritech, CLEC and CLEC's Customer, CLEC shall be responsible for any necessary coordination with the CLEC Customer.

General Provisioning Requirements. 1.1 Subject to the terms of Article IXSection 9.0, CLEC Focal may order and/or request Elements either individually or as Combinations. 1.2 The Combinations set forth on Schedule 9.3.4 and any additional Combination provided previously hereunder by Ameritech pursuant to the Bona Fide Request process shall be identified and described by CLEC Focal so that they can be ordered and provisioned as a Combination and shall not require the enumeration of each Network Element within that Combination on each provisioning order; provided Provided that in each case CLEC Focal shall specify on each order the type of service to be provided as well as the engineering and routing characteristics (e.g., redundancy requirements and data transfer rates) CLEC Focal requests for such Combination. 1.3 CLEC Focal may order from Ameritech multiple individual Network Elements on a single order without the need to have CLEC Focal send an order for each such Network Element if such Network Elements are (i) for a single type of service, (ii) for a single location and (iii) for the same account. 1.4 Ameritech shall provide provisioning services to CLEC Focal Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. CLEC Focal may request Ameritech to provide Saturday, Sunday, holiday, and/or off-hour provisioning services. If CLEC Focal requests that Ameritech perform provisioning services at times or on days other than as required in the preceding sentence, Ameritech shall quote, within three (3) Business Days of the request, a cost-based rate for such services. If CLEC Focal accepts Ameritech's quote, Ameritech shall perform such provisioning services. 1.5 Ameritech shall provide a Single Point of Contact (each, a SPOC) for ordering and provisioning contacts and order flow involved in the purchase and provisioning of Ameritech’s 's unbundled Network Elements or Combinations. The SPOCs shall provide an electronic interface twentytwenty- four (24) hours a day, seven (7) days a week for all ordering and provisioning order flows. Each SPOC shall also provide to Focal a toll-fourfree nationwide telephone number (operational from 8:00 a.m. to 5 p.m., Monday through Friday) which will be answered by capable staff trained to answer questions and resolve problems in connection with the provisioning of Network Elements or Combinations. 1.6 Ameritech shall provide to Focal a single point of contact (the "Unbundling Ordering Center") for ordering unbundled Network Elements. A national toll-free number will be provided from 7:00 a.m. to 5:00 p.m. CST, Monday through

General Provisioning Requirements. 1.1 Subject to the terms of Article IX, CLEC Requesting carrier may order and/or request Elements either individually or as Combinations. 1.2 The Combinations set forth on Schedule 9.3.4 and any additional Combination provided previously hereunder by Ameritech pursuant to the Bona Fide Request process shall be identified and described by CLEC requesting carrier so that they can be ordered and provisioned as a Combination and shall not require the enumeration of each Network Element within that Combination on each provisioning order; provided that in each case CLEC requesting carrier shall specify on each order the type of service to be provided as well as the engineering and routing characteristics (e.g., redundancy requirements and data transfer rates) CLEC requesting carrier requests for such Combination. 1.3 CLEC Requesting carrier may order from Ameritech multiple individual Network Elements on a single order without the need to have CLEC requesting carrier send an order for each such Network Element if such Network Elements are (i) for a single type of service, (ii) for a single location and (iii) for the same account. 1.4 Ameritech shall provide provisioning services to CLEC requesting carrier Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. CLEC Requesting carrier may request Ameritech to provide Saturday, Sunday, holiday, and/or off-hour provisioning services. If CLEC requesting carrier requests that Ameritech perform provisioning services at times or on days other than as required in the preceding sentence, Ameritech shall quote, within three (3) Business Days of the request, a cost-based rate for such services. If CLEC requesting carrier accepts Ameritech's quote, Ameritech shall perform such provisioning services. 1.5 Ameritech shall provide a Single Point of Contact (each, a SPOC) for ordering and provisioning contacts and order flow involved in the purchase and provisioning of Ameritech’s unbundled Network Elements or Combinations. The SPOCs shall provide an electronic interface twenty-fourfour (24) hours a day, seven (7) days a week for all ordering and provisioning order flows. Each SPOC shall also provide to requesting carrier a toll-free nationwide telephone number (operational from 8:00 a.m. to 5 p.m., Monday through Friday) which will be answered by capable staff trained to answer questions and resolve problems in connection with the provisioning of Network Elements or Combinations. 1.6 Ameritech shall provide to requesting carrier a single point of contact (the “Unbundling Ordering Center”) for ordering unbundled Network Elements. A national toll-free number will be provided from 7:00 a.m. to 5:00 p.m. CST, Monday through Friday. This Unbundling Ordering Center is responsible for order acceptance, order issuance, and return of the Firm Order Commitment (“FOC”) to requesting carrier as specified in this Schedule 9.5. In addition, Ameritech shall provide to requesting carrier a single point of contact (the “Unbundling Service Center”) for all provisioning, maintenance, repair, and cutover coordination. A national toll-free number will be provided from 6:30 a.m. to 12:00 a.m. CST Monday through Friday. Out of hours maintenance questions are handled by a “Fold Down Center.” 1.7 Ameritech will recognize requesting carrier as the Customer of Record of all Network Elements and agreed to Combinations ordered by requesting carrier and will send all notices, invoices and pertinent Customer information directly to requesting carrier. 1.8 When requested by requesting carrier, Ameritech will schedule installation appointments with Ameritech's representative on the line with requesting carrier's representative until requesting carrier has access to Ameritech’s scheduling system. 1.9 Ameritech will provide requesting carrier with a FOC for each order, within forty-eight