Common use of General Provisioning Requirements Clause in Contracts

General Provisioning Requirements. 2.1 Subject to the requirements of Attachment 6, CLEC may order Network Elements either individually or in any combination. Combinations ("Combinations") consist of multiple Network Elements to enable CLEC to provide service in a geographic area or to a specific customer and that are placed on the same order by CLEC. To the extent that Combinations or unbundled Network Elements are related and logically associated with one another, Combinations may be ordered with a single order. 2.2 Combinations shall be identified and described by CLEC in this Agreement, so that they can be ordered and provisioned together and shall not require the enumeration of each Network Element within that Combination on each provisioning order. 2.3 PACIFIC shall provide all provisioning services to CLEC during the same business hours that PACIFIC provisions similar services for its end user customers. Currently, those hours are Monday through Friday from 8:00 a.m. to 5:30 p.m. PST. CLEC may request PACIFIC to provide Sunday, holiday, and/or off-hour provisioning services. If CLEC requests that PACIFIC perform provisioning services at times or on days other than as required in the preceding sentence, PACIFIC shall provide CLEC a quote for such services, consistent with PACIFIC's rates and terms for similar services to PACIFIC's end user customers, at the rates set forth in Attachment 8. If CLEC requests any service for which a quote is not set forth in Attachment 8, PACIFIC will provide CLEC a quote based on state wide average rates for the services performed. If CLEC accepts PACIFIC's quote, PACIFIC shall perform such provisioning services. 2.4 PACIFIC's LISC is the Single Point of Contact (SPOC) for all ordering contacts and order flow involved in the purchase of Network Elements or Combinations. The SPOC shall provide an electronic interface twenty-four (24) hours a day, seven (7) days a week for all ordering order flows at parity with that PACIFIC provides to itself or affiliates. Currently, several systems 10/16/98 134 are less than twenty-four (24) hours per day, seven (7) days per week. These systems, without limitation, and their current hours, are as follows: 1. CESA▇/▇▇▇O, ▇▇nday through Friday, 7:00 a.m. to 11:00 p.m., Saturday 7:00 a.m. through 5:00 p.m.; 2. PREMIS, Monday through Saturday, 6:00 a.m. through 11:00 p.m.; 3. BOSS, Monday through Saturday, 6:00 a.m. through 11:00 p.m.; 4. SORD, Monday through Friday, 6:00 a.m. through 11:00 p.m., Saturday 6:00 a.m. through 7:00 p.m.; 5. Scheduled Maintenance, one Sunday per month; 6. Scheduled changes to all systems, e.g., CESA▇, ▇:00 p.m. every third Wednesday, etc. 2.5 The SPOC shall also provide to CLEC a toll-free nation-wide telephone number (operational during the same hours as PACIFIC provides to its own end user customers, currently from 8:00 a.m. to 5:30 p.m., Monday through Friday) which will be answered by capable staff trained to answer questions and resolve problems in connection with the provisioning of Local Service, Network Elements or Combinations. 2.6 PACIFIC and CLEC shall mutually agree upon interface contingency and disaster recovery plans for the ordering and provisioning of Local Service, Network Elements or Combinations. 2.7 PACIFIC will recognize CLEC as the customer of record of all Network Elements or Combinations ordered by CLEC and will send all notices, invoices and pertinent information directly to CLEC.