General Provisioning Requirements. 1.1 Requesting Carrier may order from Ameritech multiple individual Network Elements on a single order without the need to have Requesting Carrier send an order for each such Network Element if such Network Elements are (i) for a single type of service, (ii) for a single location, and (iii) for the same account and Requesting Carrier provides on the order the same detail as required when such Network Elements are ordered individually. 1.2 Ameritech shall provide provisioning services to Requesting Carrier Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. Requesting Carrier may request Ameritech to provide Saturday, Sunday, holiday, and/or off-hour provisioning services. If Requesting Carrier requests that Ameritech perform provisioning services at times or on days other than as required in the preceding sentence, Ameritech shall quote, within three (3) Business Days of Requesting Carrier’s request, a cost-based rate for such services. If Requesting Carrier accepts Ameritech's quote, Ameritech shall perform such provisioning services. 1.3 Ameritech shall provide a Single Point of Contact (“SPOC”) for ordering and provisioning contacts and order flow involved in the purchase and provisioning of Ameritech’s unbundled Network Elements. The SPOCs shall provide an electronic interface 5:30 a.m. to 10:30 p.m., CST, Monday through Friday and 5:30 a.m. to 6:00 p.m., CST on Saturdays. Each SPOC shall also provide to Requesting Carrier a telephone number (operational from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday) which will be answered by capable staff trained to answer questions and resolve problems in connection with the provisioning of Network Elements. 1.4 Ameritech shall provide to Requesting Carrier a single point of contact (the “Unbundling Ordering Center”) for ordering unbundled Network Elements. A telephone number will be provided from 7:00 a.m. to 5:00 p.m. CST, Monday through Friday. This Unbundling Ordering Center is responsible for order acceptance, order issuance, and return of the Firm Order Confirmation (FOC) to Requesting Carrier as specified in this Schedule 9.5. In addition, Ameritech shall provide to Requesting Carrier a single point of contact (the “Unbundling Service Center”) for all provisioning, maintenance, repair, and cutover coordination. A telephone number will be provided from 06:30 a.m. to 12:00 a.m. CST Monday through Friday. Out of hours maintenance questions are handled by a “Fold Down Center.” 1.5 Ameritech will recognize Requesting Carrier as the Customer of Record of all Network Elements ordered by Requesting Carrier and will send all notices, invoices and pertinent Customer information directly to Requesting Carrier. 1.6 Ameritech will provide Requesting Carrier with a FOC for each order within forty-eight (48) hours of Ameritech’s receipt of that order, or within a different time interval agreed upon by the Implementation Team. The FOC must contain an enumeration of Requesting Carrier's ordered Network Elements features, options, physical Interconnection, quantity, and Ameritech commitment date for order completion (the “Committed Due Date”), which Committed Due Date shall be established on a nondiscriminatory basis with respect to installation dates for comparable orders at such time. 1.7 Upon work completion, Ameritech will provide Requesting Carrier electronically with a completed order confirmation per order that states when that order was completed. 1.8 Ameritech will perform pre‑testing of Network Elements in accordance with Ameritech's standards. At Requesting Carrier's request, Ameritech will make available to Requesting Carrier on a weekly batch basis any available test and turn‑up results in support of the Network Elements ordered by Requesting Carrier. Requesting Carrier shall be responsible for any costs incurred by Ameritech to provide copies of any available results. If Requesting Carrier requests Ameritech to provide Requesting Carrier with any test or turn-up results which Ameritech does not then generate, Requesting Carrier shall request such results through the Bona Fide Request process. 1.9 As soon as identified, Ameritech shall provide notification electronically of Requesting Carrier orders that are incomplete or incorrect and therefore cannot be processed. 1.10 As soon as identified, Ameritech shall provide notification electronically of any instances when Ameritech’s Committed Due Dates are in jeopardy of not being met by Ameritech on any element or feature contained in any order for a Network Element. Ameritech shall indicate its new Committed Due Date as soon as such date is available. 1.11 Ameritech shall provide to Requesting Carrier upon request: (a) a list of all services and features technically available from each switch that Ameritech may use to provide Local Switching, by switch CLLI; (b) a listing by street address detail, of the service coverage area of each switch CLLI; (c) when available, all engineering design and layout information for each Network Element; provided that Requesting Carrier shall pay Ameritech for the costs incurred by Ameritech to provide Requesting Carrier with copies of such information; (d) a listing of all technically available functionalities for each Network Element; and (e) advanced information on the details and requirement for planning and implementation of NPA splits. 1.12 Promptly after the Effective Date,3 at Requesting Carrier's request Ameritech shall provide Requesting Carrier an initial electronic copy of the following information: (a) Street address verification; (b) Switch identification by service address; and (c) Switch feature verification. Electronic updates to such information shall be provided monthly to Requesting Carrier as changes are made to such information. 1.13 For orders of Network Elements (and INP with the installation of a Loop) that require coordination among Ameritech, Requesting Carrier and Requesting Carrier's Customer, Requesting Carrier shall be responsible for any necessary coordination with the Requesting Carrier Customer.
Appears in 1 contract
Sources: Interconnection Agreement
General Provisioning Requirements. 1.1 Requesting Carrier may order from Ameritech multiple individual Network Elements on a single order without the need to have Requesting Carrier send an order for each such Network Element if such Network Elements are (i) for a single type of service, (ii) for a single location, and (iii) for the same account and Requesting Carrier provides on the order the same detail as required when such Network Elements are ordered individually.
1.2 Ameritech shall provide provisioning services to Requesting Carrier Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. Requesting Carrier may request Ameritech to provide Saturday, Sunday, holiday, and/or off-hour provisioning services. If Requesting Carrier requests that Ameritech perform provisioning services at times or on days other than as required in the preceding sentence, Ameritech shall quote, within three (3) Business Days of Requesting Carrier’s Carriers request, a cost-based rate for such services. If Requesting Carrier accepts Ameritech's quote, Ameritech shall perform such provisioning services.
1.3 Ameritech shall provide a Single Point of Contact (“SPOC”SPOC) for ordering and provisioning contacts and order flow involved in the purchase and provisioning of Ameritech’s Ameritechs unbundled Network Elements. The SPOCs shall provide an electronic interface 5:30 a.m. to 10:30 p.m., CST, Monday through Friday and 5:30 a.m. to 6:00 p.m., CST on Saturdays. Each SPOC shall also provide to Requesting Carrier a telephone number (operational from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday) which will be answered by capable staff trained to answer questions and resolve problems in connection with the provisioning of Network Elements.
1.4 Ameritech shall provide to Requesting Carrier a single point of contact (the “Unbundling Unbundling Ordering Center”Center) for ordering unbundled Network Elements. A telephone number will be provided from 7:00 a.m. to 5:00 p.m. CST, Monday through Friday. This Unbundling Ordering Center is responsible for order acceptance, order issuance, and return of the Firm Order Confirmation (FOC) to Requesting Carrier as specified in this Schedule 9.5. In addition, Ameritech shall provide to Requesting Carrier a single point of contact (the “Unbundling Unbundling Service Center”Center) for all provisioning, maintenance, repair, and cutover coordination. A telephone number will be provided from 06:30 a.m. to 12:00 a.m. CST Monday through Friday. Out of hours maintenance questions are handled by a “Fold Fold Down Center.”Center.
1.5 Ameritech will recognize Requesting Carrier as the Customer of Record of all Network Elements ordered by Requesting Carrier and will send all notices, invoices and pertinent Customer information directly to Requesting Carrier.
1.6 Ameritech will provide Requesting Carrier with a FOC for each order within forty-eight (48) hours of Ameritech’s Ameritechs receipt of that order, or within a different time interval agreed upon by the Implementation Team. The FOC must contain an enumeration of Requesting Carrier's ordered Network Elements features, options, physical Interconnection, quantity, and Ameritech commitment date for order completion (the “Committed Committed Due Date”Date), which Committed Due Date shall be established on a nondiscriminatory basis with respect to installation dates for comparable orders at such time.
1.7 Upon work completion, Ameritech will provide Requesting Carrier electronically with a completed order confirmation per order that states when that order was completed.
1.8 Ameritech will perform pre‑testing of Network Elements in accordance with Ameritech's standards. At Requesting Carrier's request, Ameritech will make available to Requesting Carrier on a weekly batch basis any available test and turn‑up results in support of the Network Elements ordered by Requesting Carrier. Requesting Carrier shall be responsible for any costs incurred by Ameritech to provide copies of any available results. If Requesting Carrier requests Ameritech to provide Requesting Carrier with any test or turn-up results which Ameritech does not then generate, Requesting Carrier shall request such results through the Bona Fide Request process.
1.9 As soon as identified, Ameritech shall provide notification electronically of Requesting Carrier orders that are incomplete or incorrect and therefore cannot be processed.
1.10 As soon as identified, Ameritech shall provide notification electronically of any instances when Ameritech’s Ameritechs Committed Due Dates are in jeopardy of not being met by Ameritech on any element or feature contained in any order for a Network Element. Ameritech shall indicate its new Committed Due Date as soon as such date is available.
1.11 Ameritech shall provide to Requesting Carrier upon request:
(a) a list of all services and features technically available from each switch that Ameritech may use to provide Local Switching, by switch CLLI;
(b) a listing by street address detail, of the service coverage area of each switch CLLI;
(c) when available, all engineering design and layout information for each Network Element; provided that Requesting Carrier shall pay Ameritech for the costs incurred by Ameritech to provide Requesting Carrier with copies of such information;
(d) a listing of all technically available functionalities for each Network Element; and
(e) advanced information on the details and requirement for planning and implementation of NPA splits.
1.12 Promptly after the Effective Date,3 Date, at Requesting Carrier's request Ameritech shall provide Requesting Carrier an initial electronic copy of the following information:
(a) Street address verification;
(b) Switch identification by service address; and
(c) Switch feature verification. Electronic updates to such information shall be provided monthly to Requesting Carrier as changes are made to such information.
1.13 For orders of Network Elements (and INP with the installation of a Loop) that require coordination among Ameritech, Requesting Carrier and Requesting Carrier's Customer, Requesting Carrier shall be responsible for any necessary coordination with the Requesting Carrier Customer.
Appears in 1 contract
Sources: Interconnection Agreement