Common use of General Release Management Clause in Contracts

General Release Management. Service Provider’s responsibilities include: 1. Define and establish Release Management Policies and procedures which support the following: 1.1. Coordinate with other Service Component Providers and DIR Customer to ensure the provision of requested support as needed for a successful deployment. 1.2. Define agreed upon release and deployment plans, including the overall Release Management Plan and Release schedule, with DIR and DIR Customers. 1.3. Ensure that each release package consists of a set of related assets and service components that are compatible with each other. 1.4. Ensure that integrity of a release package and its constituent components is maintained throughout the transition activities and recorded accurately in the CMS. 1.5. Ensure that all release and deployment packages can be tracked, installed, tested, verified, and/or uninstalled or backed out if appropriate. 1.6. Ensure that organization and stakeholder change is managed during the release and deployment activities. 1.7. Record and manage deviations, risks, issues related to the new or changed service and take necessary corrective action. 1.8. Ensure that there is knowledge transfer to enable the customers and users to optimize their use of the service to support their business activities. 1.9. Ensure that skills and knowledge are transferred to operations and support staff to enable them to effectively and efficiently deliver, support and maintain the service according to required warranties and service levels. 1.10. The definition, identification and management of release units. 1.11. The definition, identification and use of release design options. 1.12. The identification, design and management of releases and release packages. 1.13. The identification, design and management of release models. 1.14. The planning, execution and management of testing methods, tools and procedures. 1.15. The use of pilots. 1.16. The definition of release success / failure criteria for each point in the Release lifecycle. 1.17. Establish measurement processes to record the success and failure of Releases, including recording Incidents related to Release activities in the period following a Release. 2. Perform tracking of the Release Management Plan and oversight of functions against the execution of the plan. 3. Participate in the formal review and close of Releases (e.g. post-mortem review), including the following: 3.1. Capturing experiences and feedback on customer, user and Service Provider satisfaction with the deployment, e.g. through feedback surveys. 3.2. Highlighting quality criteria that were not met. 3.3. Checking that any actions, necessary fixes and changes are complete. 3.4. Reviewing open changes and ensure that responsibility for open changes are agreed before handover. 3.5. Reviewing performance targets and achievements. 3.6. Ensure there are no capability, resource, capacity or performance issues at the end of the deployment. 3.7. Checking that any problems, known errors and workarounds are documented and accepted. 3.8. Recording and addressing risks. 3.9. Confirming that the service has been accepted from early life support into Service Operations.