Common use of Geographical Location Clause in Contracts

Geographical Location. The countries covered under this SLA are divided into the following categories: ● U.S. Region: Contiguous 48 United States, Hawaii, and Alaska ● Global Tier A: Austria, Belgium, Canada, Denmark, Finland France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom ● Global Tier B: Argentina, Australia, Brazil, Bulgaria, Chile, China, Columbia, Costa Rica, Czech Republic, Greece, Guam, Hungary, India, Indonesia, Malaysia, Mexico, New Zealand, Panama, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Slovakia, Taiwan, Thailand ● Global Tier C: Croatia, Estonia, Iceland, Latvia, Lithuania, Monaco, Slovenia, South Africa, Vietnam 4. Service Level Standards Parameter Local Access Level Scope U.S. Global Tier A Global Tier B Global Tier C Availability Wireline/Wireline Dual Connection * Platinum/Gold/ Silver/Bronze End-to- End 100% 100% 100% NA Platinum End-to- End 100% 100% 100% NA Gold End-to- End 99.9% 99.9% 99.9% 99.5% Bronze End-to- End 997.0% 997.0% 997.0% 99.0% Software Defined Interconnect End-to- End 99.9% 99.9% 99.9% 99.9% Mean Time To Repair (MTTR) Platinum End-to- End 2 Hours 4 Hours 4 Hours NA Silver End-to- 4 Hours 8 Hours 8 Hours 8 Hours End Bronze End-to- End 24 Hours 24 Hours 24 Hours 24 Hours Software Defined Interconnect End-to- End 4 hours 4 Hours 4 Hours 4 Hours * Wireline/Wireline Dual Connection: Verizon provides a second equivalent circuit for the same Customer Site that may be configured as either active or passive, and as providing either Layer 2 Switch Geographic Diversity or Service Edge Diversity, as Customer elects. If site has Dual ConnectionConnection, then only Dual Connection SLA can be claimed and not the individual circuit availability SLAs. Dual Connection SLA can only be claimed if both primary and secondary circuits are down. Dual Connection SLA will be paid on both primary and secondary EVC and Access MRR. Parameter Access Level Scope E-Line EVC E-LAN EVC RT E_LAN EVC PD/BD E-LAN EVC B Data Delivery Ratio (DDR) On-Net, Off-Net PE-to-PE ≥ 99.995% ≥ 99.995% ≥ 99.99% ≥ 99.95% Round Trip Delay (RTD) On-Net, Off-Net PE-to-PE See Applicable Standard Below Frame Jitter On-Net, Off-Net PE-to-PE < 5 ms < 5 ms NA NA 5. Service Level Standards Defined

Geographical Location. The countries covered under this SLA are divided into the following categories: ● U.S. Region: Contiguous 48 United States, Hawaii, and Alaska ● Global Tier A: Austria, Belgium, Canada, Denmark, Finland France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates (UAE), United Kingdom ● Global Tier B: Argentina, Australia, Brazil, Bulgaria, Chile, China, Columbia, Costa RicaColombia, Czech Republic, Greece, Guam, Hungary, India, Indonesia, Israel, Malaysia, Mexico, New Zealand, Panama, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Slovakia, Taiwan, Thailand ● Global Tier C: Croatia, Estonia, Iceland, Latvia, Lithuania, Monaco, Slovenia, South Africa, Vietnam 45. Service Level Standards Standards. Parameter Local Access Level Scope U.S. Global Tier A Global Tier B Global Tier C Availability Wireline/Wireline Dual Connection * Platinum/Gold/ Silver/Bronze End-to- to-End 100% 100% 100% NA Platinum End-to- End 100% 100% 100% NA Gold End-to- End 99.9% 99.9% 99.9% 99.5% Bronze End-to- to-End 997.0% 997.0% 997.099.0% 99.0% Software Defined Interconnect End-to- to-End 99.9% 99.9% 99.9% 99.9% Mean Time To Repair (MTTR) Platinum Gold End-to- to-End 2 Hours 4 Hours 4 5 Hours NA 8 Hours 8 Hours Silver End-to- to-End 4 Hours 8 Hours 8 Hours 8 Hours End Bronze End-to- to-End 24 Hours 24 Hours 24 Hours 24 Hours Software Defined Interconnect End-to- to-End 4 hours Hours 4 Hours 4 Hours 4 Hours * Wireline/Wireline Dual Connection: Verizon provides a second equivalent circuit for the same Customer Site that may be configured as either active or passive, and as providing either Layer 2 Switch Geographic Diversity or Service Edge Diversity, as Customer elects. If site has Dual ConnectionConnection, then only Dual Connection SLA can be claimed and not the individual circuit availability SLAs. Dual Connection SLA can only be claimed if both primary and secondary circuits are down. Dual Connection SLA will be paid on both primary and secondary EVC and Access MRR. Parameter Access Level Scope E-Line EVC E-LAN EVC RT E_LAN EVC PD/BD E-LAN EVC B Data Delivery Ratio (DDR) On-Net, Off-Net PE-to-PE ≥ 99.995% ≥ 99.995% ≥ 99.99% ≥ 99.95% Round Trip Delay (RTD) On-Net, Off-Net PE-to-PE See Applicable Standard Below Frame Jitter On-Net, Off-Net PE-to-PE < 5 ms < 5 ms NA NA 56. Service Level Standards Defined.