Getting in Touch. 13.1. You can contact us during office hours by calling on +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇, by completing our call back request or by using any of the contact methods outlined on our website which can be found at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/uk/support/. 13.2. We will usually contact you using the primary email address or telephone number recorded on your World Account and may also contact you by letter using the address details you provide. By opening a World Account you agree that you have regular access to the internet, that you will check your incoming messages frequently and that you are able to store information sent to you by email in a Durable Medium for example by retaining for future reference an email sent to you by us. We may contact you in relation to your obligations under this Agreement by email or telephone and it is for you to ensure that your contact details are correct and up to date at all times. 13.3. Any communication or notice sent to you by email will be deemed received by you on the same Business Day it was sent. 13.4. Where legislation requires us to provide information to you in a Durable Medium, we will either send you an email or send you a notification pointing you to information on our website in a way that enables you to retain the information in a format that can be retained permanently by you for future reference. You are required to keep copies of all communications we send or make available to you. 13.5. We will communicate to you in English and will always accept communications made to us in English.
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Sources: Terms and Conditions, Service Agreement