Common use of Global Incident Reporting Clause in Contracts

Global Incident Reporting. The Parties will work in good faith to identify the cause of the outage and Resolve it as quickly as possible. Mercury and Global will exchange trouble ticket numbers to reference during follow-up inquiries. Mercury – Confidential & Proprietary If it has been determined that the problem resides with the Services, a bridge will be established by Mercury, and a Global Representative will remain on the bridge until excused by Mercury.