Common use of GOVERNING LAW AND APPLICABLE COURTS Clause in Contracts

GOVERNING LAW AND APPLICABLE COURTS. 24.1 This Agreement (including its formation) will be governed by English law and the courts of England will have exclusive jurisdiction in respect of any disputes or claims in connection with this Agreement. Annex A (Processing of Personal Data) Any and all of the Services We provide to You. Perform day to day management of accounts; Provide, maintain and bill for services; Identify, manage and resolve incidents; Receive, manage and resolve requests, queries, complaints and claims; Inform of offers relating to services where there is consent; Provide access to online platforms where customers can view their bills and usage and opt-in to receive usage alerts; Authenticate users as legitimate contacts for the account; Meet legal and regulatory obligations and to comply with orders of the court or other bodies having lawful jurisdiction; Assess and report on the credit- worthiness of customers or potential customers; Gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer and is sent to us when you access our services; Gather data about visits to our website and the resources that are accessed as well as information provided by filling in forms on the website, including registering for information, making a purchase, checking service availability via the availabliity checker our service checker or completing a contact form. Technical data: telephone numbers, account numbers, device IDs, IP addresses, service history, call and usage data. Data about Your Identity and contact details: name, title, company name, fax (if relevant), address, email, telephone & mobile number, date of birth. Financial data: credit card (where processed) and bank details. Company data where this identifies a data subject e.g. company name and company registration number. Data about your ▇▇▇▇▇▇▇.▇▇▇▇ account: Administrative logons (username and password) for the customer to manage their billing portal. Recording of calls in and out of the call centre. Data relating to data subjects may be further set out in discussions and/or in writing between the parties. Special categories of personal data: Including information about your health (for example, any disabilities or other health conditions, such as deafness or blindness) that you disclose to us and we may need to know in order to provide you with the Service and comply with our regulatory requirements. Data relating to your marketing preferences Including contact details such email address, mobile number for SMS messages as supplied by you. Fixed Line and Calls (Outbound and Inbound) Services Provide, troubleshoot and repair fixed lines and calls Data about Your Identity and contact details Telephone numbers, installation address, and dialled numbers; Contact telephone numbers including mobile. Inbound Services Provide access to online platforms; Direct inbound calls to the inbound number; Provide, troubleshoot & repair the service Data about Your Identity and contact details: On-line portal account usernames and passwords. Telephone numbers of callers calling the inbound telephone number; Names of authorised users and/or administrators. Connectivity Services Provide, troubleshoot & repair connectivity services; Gather information about broadband usage in order to manage traffic flows on the network. Technical data: Installation address, IP address, username and password, Websites visited, authentication logs, online alias, service performance; Contact telephone numbers including mobile. Web Hosting & Domain Services and Email Services Provide servers to host websites and email platforms. Provide domain names and email addresses. Troubleshoot & repair services. Manage servers and platform for reliability and security. Technical data: Usernames, passwords and names. Authentication logs and IP addresses of logons, email logs i.e. from, to, IP address and size. VoIP Services Provide calls & communications software over the customer’s data connection. Provide access to online platforms for customers to manage their call plans and their own users; Troubleshoot & repair services; Store emergency contact details which are provided to the UK emergency services central handling agency. Provide call recording on calls requested by the customer. Technical data: On-line portal logon names, usernames and passwords. Data about Your Identity and contact details Emergency contact details for each number on the account; Telephone numbers of callers calling in; Customers can administer contact details in their on-line accounts; Recording of calls against named users who have set up call recording; Names of authorised users and/or administrators. Mobile Services Provide, troubleshoot & repair services. Financial Data: ▇▇▇▇▇▇ spent, numbers that have been called or texted (but not the content of the text); Incoming calls and texts, and the location of the cell that calls were made from; The time and the length of all incoming and outgoing services like calls, texts and picture messages (MMS) and data use are recorded both the UK and abroad. a) Officers and staff of customer, including employees, consultants, volunteers, agents, temporary workers, casual workers and other individuals authorised to act on behalf of Customer; and b) End Users or their authorised representatives; and c) Telephone numbers calling into a customer number The subject matter is the provision and maintenance of the Services and the duration of the processing is the term of the contract and for long as it is necessary for any specific regulatory or legal requirement for us to keep your information any longer. If We provide Fixed Line and Calls (Outbound and Inbound) Services to You, the terms of this Schedule A will govern the provision of Our Fixed Line and Calls (Outbound and Inbound) Services to You.