Grievance Mechanism. Service Provider is responsible for the implementation and monitoring of the Code of Ethics in (Attachment 2). Service Provider shall immediately report any allegations or suspicions of violations of the Code of Ethics or Agreement terms related to corruption, fraud or anti-competitive practice; fund from illicit origin or other Project-related grievances. Grievances will be addressed in accordance with the CI’s established grievance mechanism. Service Provider shall ensure that all of its employees, sub-contractors and sub-grantees are informed of CI’s grievance mechanism at ▇▇▇.▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or via phone to a local dial-in number displayed at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ (“CI Ethics Hotline”). CI will promptly investigate any grievances submitted to the CI Ethics Hotline. CI will treat complaints as confidential to the extent possible, with the understanding that confidentiality may not be maintained where identification is required by law or to enable CI or law enforcement to conduct an adequate investigation. Service Provider shall not retaliate against any employee or other person who submit such grievances in good faith. Retaliation is subject to termination of this Agreement and other sanctions, including ineligibility of Service Provider to submit future proposals to CI for CEPF-related activities.
Appears in 2 contracts
Sources: Service Agreement, Services Agreement