Common use of Grievance Policy and Procedure Clause in Contracts

Grievance Policy and Procedure. MLJ Adoptions strives to provide timely, consistent, and quality adoptions services. It is our policy to provide any birth parent, prospective adoptive parent, or adoptee with an opportunity to express concerns about services provided or denied to them by MLJ Adoptions. It is our policy to permit any Complainant to lodge a signed and dated complaint directly with MLJ Adoptions about any of the services or activities of MLJ Adoptions (including its use of supervised providers) that Complainant believes to raise an issue of compliance with the Hague Convention, the International Adoption Act of 2000 (the “IAA”), or the regulations implementing the IAA, and advises such individuals of the additional procedures available to them if they are dissatisfied with MLJ Adoptions’ response to the complaint. This Client Grievance Policy and Procedure document will be provided to prospective adoptive parent(s) at the time that this Adoption Service Agreement is signed. The purpose of this grievance procedure is to protect the rights of the Complainant in bringing their issues to the attention of MLJ Adoptions as well as to better our services in the future. Individuals who have a complaint that they would like to bring to the attention of MLJ Adoptions are encouraged to do so. However, MLJ Adoptions requests that the individual first discuss the matter with the MLJ Adoptions staff member with whom he or she has been communicating, as the issue may be resolved more quickly without making a formal complaint. If, after discussing the issue with the MLJ Adoptions staff member, the individual still wishes to file a complaint, we ask that the Complainant adhere to the following steps: Step 1: Complainant must bring their complaint to the attention of MLJ Adoptions’ Executive Director in writing, and the complaint must be signed and dated. Complainant is encouraged to use the Client Grievance Form to lodge all complaints. Complainant should further be encouraged to lodge the Grievance with MLJ Adoptions prior to it being lodged with MLJ Adoptions’ Advisory Board. If the complaint is about MLJ Adoptions’ Executive Director, it must be sent to MLJ Adoptions’ Advisory Board President directly by mail. Please contact MLJ Adoptions’ offices for this address.

Grievance Policy and Procedure. MLJ Adoptions strives to provide timely, consistent, and quality adoptions services. It is our policy to provide any birth parent, prospective adoptive parent, or adoptee with an opportunity to express concerns about services provided or denied to them by MLJ Adoptions. It is our policy to permit any Complainant to lodge a signed and dated complaint directly with MLJ Adoptions about any of the services or activities of MLJ Adoptions (including its use of supervised providers) that Complainant believes to raise an issue of compliance with the Hague Convention, the International Adoption Act of 2000 (the “IAA”), or the Universal Accreditation Act (“UAA”)or the regulations implementing the IAAIAA and UAA, and advises such individuals of the additional procedures available to them if they are dissatisfied with MLJ Adoptions’ response to the complaint. This Client Grievance Policy and Procedure document will be provided to prospective adoptive parent(s) at the time that this Adoption Service Agreement is signed. The purpose of this grievance complaint procedure is to protect the rights of the Complainant in bringing their issues to the attention of MLJ Adoptions as well as to better our services in the future. Individuals who have a complaint that they would like to bring to the attention of MLJ Adoptions are encouraged to do so. However, MLJ Adoptions requests that the individual first discuss the matter with the MLJ Adoptions staff member with whom he or she has been communicating, as the issue may be resolved more quickly without making a formal complaint. If, If after discussing the issue with the MLJ Adoptions staff member, member the individual still wishes to file a complaint, we ask that the Complainant adhere to the following steps: Step 1: Complainant must bring their complaint to the attention of MLJ Adoptions’ Executive Director in writing, and the complaint must be signed and dated. Complainant is encouraged to use the Client Grievance Form to lodge all complaints. Complainant should further be encouraged to lodge the Grievance with MLJ Adoptions prior to it being lodged with MLJ Adoptions’ Advisory BoardBoard of Directors. If the complaint is about MLJ Adoptions’ Executive Director, it must be sent to the Chief Operating Officer and to the attention of MLJ Adoptions’ Advisory Board of Directors President directly by mail. Please contact MLJ Adoptions’ offices for this address.

Grievance Policy and Procedure. MLJ Adoptions strives to provide timely, consistent, and quality adoptions services. It is our policy to provide any birth parent, prospective adoptive parent, or adoptee with an opportunity to express concerns about services provided or denied to them by MLJ AdoptionsMLJ. It is our policy to permit any Complainant to lodge a signed and dated complaint directly with MLJ Adoptions about any of the services or activities of MLJ Adoptions (including its use of supervised providers) that Complainant believes to raise an issue of compliance with the Hague Convention, the International Adoption Act of 2000 (the “IAA”), or the regulations implementing the IAA, and advises such individuals of the additional procedures available to them if they are dissatisfied with MLJ Adoptions’ MLJ’s response to the complaint. This Client Grievance Policy and Procedure document will be provided to prospective adoptive parent(s) at the time that this the Adoption Service Agreement is signed. The purpose of this grievance procedure is to protect the rights of the Complainant in bringing their issues to the attention of MLJ Adoptions as well as to better our services in the future. Individuals who have a complaint that they would like to bring to the attention of MLJ Adoptions are encouraged to do so. However, MLJ Adoptions requests that the individual first discuss the matter with the MLJ Adoptions staff member with whom he or she has been communicating, as the issue may be resolved more quickly without making a formal complaint. If, If after discussing the issue with the MLJ Adoptions staff member, member the individual still wishes to file a complaint, complaint we ask that the Complainant adhere to the following steps: Step 1: Complainant must bring their complaint to the attention of MLJ Adoptions’ MLJ’s Chief Executive Director Officer (“CEO”) or Chief Operating Officer in writing, and the complaint must be signed and dated. Complainant is encouraged to use the Client Grievance Form to lodge all complaints. Complainant should further be encouraged to lodge the Grievance with MLJ Adoptions prior to it being lodged with MLJ Adoptions’ MLJ’s Advisory Board. If the complaint is about MLJ Adoptions’ Executive Directorwith MLJ’s CEO, it must be sent to MLJ Adoptions’ MLJ’s Advisory Board President directly by mail. Please contact MLJ Adoptions’ offices MLJ’s officers for this address. Step 2: Within thirty (30) days of the date that the written complaint is received, MLJ or the Advisory Board will consider the complaint and mail a written decision (the “Decision”) to the Complainant. The response will be mailed no later than thirty (30) days after the complaint is received. To the extent that the complaint is time sensitive, review may be expedited. Step 3: If the Complainant is dissatisfied with the response by MLJ, Complainant may file a written Request for Review with the Advisory Board. The Request for Review must be sent to MLJ’s Advisory Board President directly within fifteen (15) business days from the date that the Decision is sent. The Request for Review must state the reasons for disagreement with the Decision and the outcome desired by the complainant. Please contact MLJ’s officers for this address.