Common use of Grievance Policy and Procedure Clause in Contracts

Grievance Policy and Procedure. The grievance policy and procedure should indicate the sober home's policy and procedures for grievances made by residents. The policy should state the steps taken in the event of a grievance being reported and who is responsible for handling the grievance. The policy should be clearly stated and indicate in the event that the grievance cannot be resolved by the home, residents have the right to report the grievance to MASH through the website @ File a Grievance. The policy must list information on how to contact MASH including the MASH phone number and website.