Common use of Guarantee of Service Clause in Contracts

Guarantee of Service. Teo guarantees that its service will be online and available 98.9% of the time and measured over any 30 day period. In the event that 1.1% downtime is exceeded in any given month, Teo will credit Customer with one full days usage (1/30th of MRC). This guarantee applies to normal operating conditions, and does not cover service outages due to a Force Majeure Event as defined in Section 16. Teo is not responsible for business losses, loss of revenue, or other damages as a result of Service outages, regardless of the cause. Teo also provides service guaranteed to higher levels of reliability by establishing physically redundant network loops and/or networks with guaranteed backup protection links.

Guarantee of Service. Teo guarantees that its service will be online and available 98.9% of the time thetime and measured over any 30 day period. In the event that 1.1% downtime is exceeded in any given anygiven month, Teo will credit Customer with one full days usage (1/30th of MRC). This guarantee applies guaranteeapplies to normal operating conditions, and does not cover service outages due to a Force Majeure ForceMajeure Event as defined in Section 16. Teo is not responsible for business losses, loss of revenueofrevenue, or other damages as a result of Service outages, regardless of the cause. Teo also provides alsoprovides service guaranteed to higher levels of reliability by establishing physically redundant network redundantnetwork loops and/or networks with guaranteed backup protection links.