Common use of Guaranteed Recovery Time Clause in Contracts

Guaranteed Recovery Time. The “Guaranteed Recovery Time” indicates the resolution time after the first level response provided by ▇▇▇▇▇▇; being understood, this only applies if the incident is attributable to Partoo. Unlike the Guaranteed Response Time, the Guaranteed Recovery Time is a commitment of results and not means. The Guaranteed Recovery Time predominates over the Guaranteed Response Time. This value is expressed in working days* and is defined according to the severity of the Incident. Partoo commits to the following Guaranteed Recovery Time: (1) working day for any Critical Event counting from the reporting of the Incident;

Guaranteed Recovery Time. The “Guaranteed Recovery Time” indicates the resolution time after the first level response provided by ▇▇▇▇▇▇; being understood, this only applies if the incident is attributable to Partoo. Unlike the Guaranteed Response Time, the Guaranteed Recovery Time is a commitment of results and not means. The Guaranteed Recovery Time predominates over the Guaranteed Response Time. This value is expressed in working days* and is defined according to the severity of the Incident. Partoo commits to the following Guaranteed Recovery Time: (1) working day for any Critical Event counting from the reporting of the Incident; (5) working days for any Non-Critical Event, counting from the reporting of the Incident.