Guaranteed Response Time. The “Guaranteed Response Time” indicates the time between the Incident report or the submission of a support request and the first response provided by Partoo. Partoo shall provide a Guaranteed Response Time as follows: • 24 hours for a Critical Event; • From 24 to 72 hours for any Non-Critical Event.
Appears in 1 contract
Sources: Service Level Agreement
Guaranteed Response Time. The “Guaranteed Response Time” indicates the time between the Incident report or the submission of a support request and the first response provided by Partoo▇▇▇▇▇▇. Partoo shall provide a Guaranteed Response Time as follows: • 24 hours for a Critical Event; • From 24 to 72 hours for any Non-Critical Event.
Appears in 1 contract
Sources: Terms and Conditions