Common use of Guaranteed service levels Clause in Contracts

Guaranteed service levels. (a) If you are a small customer, we are required under the laws of the Australian Capital Territory to meet certain guaranteed service levels. These requirements are in relation to the provision of customer connection services to you. They include matters such as customer connection times, responding to complaints, our response times to notifications of problems and the like. As these service requirements change the requirements applicable from time to time will be published in the Consumer Protection Code by the Independent Competition and Regulatory Commission. If we do not meet a relevant guaranteed service level and you are entitled to a payment under those laws, we will make a payment to you in accordance with the relevant laws. (b) Nothing in this contract limits our obligations to make payments in accordance with the applicable GSL scheme.

Guaranteed service levels. (a) If you are a small customer, we are required under the laws of the Australian Capital Territory to meet certain guaranteed service levels. These requirements are in relation to the provision of customer connection services to you. They include matters such as customer connection times, responding to complaints, our response times to notifications of problems and the like. As these service requirements change the requirements applicable from time to time will be published in the Consumer Protection Code by the Independent Competition and Regulatory Commission. Commission If we do not meet a relevant guaranteed service level and you are entitled to a payment under those laws, we will make a payment to you in accordance with the relevant laws. (b) Nothing in this contract limits our obligations to make payments in accordance with the applicable GSL scheme.