Handling of Complaints. 31.1 In case the Client has any complaint about the quality of the Services provided by the Company, he shall contact (in writing or orally) the Company's Compliance Officer at the address specified above. The complaint shall be dealt with in accordance with the procedures established by the Company for the handling of clients' complaints.
Appears in 2 contracts
Sources: Agreement for the Provision of Investment Services and Activities and Ancillary Services to Corporate Professional Client, Agreement for the Provision of Investment Services and Activities and Ancillary Services to Retail Client
Handling of Complaints. 31.1 In case the 32.1 The Client has any complaint about the quality of the Services provided by the Company, he shall contact (in writing or orally) the Company's ’s Compliance Officer in respect to any complaints for the Services provided by the Company under this agreement at the address communication details specified aboveabove or through the following email: ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. The complaint shall be dealt with in accordance with the procedures established by the Company set for the handling of clients' Client’s complaints, details of which can be found in the Company’s website.
Appears in 1 contract
Sources: Investment Services Agreement
Handling of Complaints. 31.1 In case the 30.1 The Client has any complaint about the quality of the Services provided by the Company, he shall contact (in writing or orally) the Company's ’s Compliance Officer in respect to any complaints for the Services provided by the Company under this agreement at the address communication details specified aboveabove or through the email: ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. The complaint shall be dealt with in accordance with the procedures established by the Company set for the handling of clients' Client’s complaints, details of which can be found in the Company’s website.
Appears in 1 contract
Sources: Investment Services Agreement