Common use of Hardware Maintenance Clause in Contracts

Hardware Maintenance. 11.1. Where the Service Provider is responsible for the provision of Hardware Maintenance services for the Hardware owned by the Customer this will be subject to a separate contractual agreement between the Parties. 11.2. Hardware Maintenance for the Shared Service will be provided by the Service Provider with a four (4) hour response Service Level. This Service element will be available 24x7x365.

Hardware Maintenance. 11.1. Where the Service Provider is responsible for the provision of Hardware Maintenance services for the Hardware owned by the Customer this will be subject to a separate contractual agreement between the Parties. 11.2. Hardware Maintenance for the Shared Service will be provided by the Service Provider with a four (4) hour response Service Level. This The Service element will be available 24x7x365.