Common use of Hardware Returns Clause in Contracts

Hardware Returns. VAR shall send Hardware with defects covered by the foregoing warranty to ECHELON’s address set forth above or such other address provided by ECHELON from time to time. VAR shall request a Return Material Authorization Number from ECHELON prior to the return of defective Hardware for repair or replacement by ECHELON. Upon such request, ECHELON shall provide VAR with a RMA number to be prominently displayed on the shipping container for the defective Hardware. Once ECHELON authorizes the return of any defective hardware and within five (5) working days of receipt of the RMA Number, VAR shall ship such Hardware to the repair facility, freight prepaid, pursuant to the shipping and other requirements specified by ECHELON in its RMA. VAR acknowledges that replacement Hardware may consist of previously repaired units which may not be identical to the replaced Hardware but will be compatible with the replaced Hardware. This warranty shall be void if in ECHELON’s reasonable opinion such defective condition was caused in whole or in part by misuse, neglect, testing, attempts to repair, or any other cause beyond normal usage by VAR or its employees, installers, agents, utility personnel or other third parties engaged by VAR, or by accident, fire, or other hazard. Repair or replacement does not extend the warranty period for such Hardware.