Hosted PBX Service Repair Response Intervals Sample Clauses

The Hosted PBX Service Repair Response Intervals clause defines the required timeframes within which the service provider must respond to and address repair requests for hosted PBX (Private Branch Exchange) services. Typically, this clause categorizes issues by severity—such as critical outages versus minor faults—and assigns specific response and resolution times to each category. For example, a total service outage may require a response within one hour, while less urgent issues might have a longer response window. The core function of this clause is to set clear expectations for service reliability and support, ensuring that customers receive timely assistance and minimizing downtime in the event of service disruptions.
Hosted PBX Service Repair Response Intervals. Hosted PBX Service Repair Response interval is measured from the time Buyer initiates requests for support by contacting Seller via telephone or by giving Seller written notice. Support work will be performed during Buyer's coverage hours as set forth herein. Seller's response to ▇▇▇▇▇'s request for support will include contacting Buyer, remotely accessing the Seller-Provided Equipment or by dispatching technical resources to Buyer's premises, as determined in Seller's sole discretion. Seller's repair response intervals for Hosted PBX Enhanced Services are stated below: (a) Priority 1: Within (4) Seller business hours of a properly reported request for service and support service (b) Priority 2: Within (8) Seller business hours of a properly reported request for service and support service.
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Related to Hosted PBX Service Repair Response Intervals

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  • Maintenance Outages If Seller reasonably determines that it is necessary to schedule a Maintenance Outage, Seller shall notify Buyer of the proposed Maintenance Outage at least five (5) days before the outage begins (or such shorter period to which Buyer may reasonably consent in light of then existing conditions). Upon such notice, the Parties shall plan the Maintenance Outage to mutually accommodate the reasonable requirements of Seller and the service obligations of Buyer; provided, however, that, unless Buyer otherwise consents, such consent not to be unreasonably withheld, no Maintenance Outage may be scheduled between the hour ending 0700 through the hour ending 2200, Monday through Saturday, during the time period commencing on May 15 and concluding on September 15. Notice of a proposed Maintenance Outage shall include the expected start date and time of the outage, the amount of Capacity of the Facility that will not be available, and the expected completion date and time of the outage. Seller shall give Buyer notice of the Maintenance Outage as soon as Seller determines that the Maintenance Outage is necessary. Buyer shall promptly respond to such notice and may request reasonable modifications in the schedule for the outage. Seller shall use all reasonable efforts to comply with any request to modify the schedule for a Maintenance Outage. Seller shall notify Buyer of any subsequent changes in Capacity available to Buyer or any changes in the Maintenance Outage completion date and time. As soon as practicable, any notifications given orally shall be confirmed in writing. Seller shall take all reasonable measures and exercise its best efforts in accordance with Prudent Electrical Practices to minimize the frequency and duration of Maintenance Outages.

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