Hotline Services Clause Samples

The Hotline Services clause defines the provision of a dedicated communication channel, such as a phone line or online portal, for users to seek assistance, report issues, or obtain information related to the services provided. Typically, this clause outlines the hours of operation, the types of support available (such as technical help or emergency response), and any limitations or response time commitments. Its core practical function is to ensure that users have reliable and timely access to support, thereby improving service quality and addressing problems efficiently as they arise.
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Hotline Services. As additional services under this Agreement, Nova Factor shall operate a Reimbursement Hotline through which end-users, physicians, nurses, pharmacies, * - Confidential Treatment Requested
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Hotline Services. Telephone Hotline Support will be available from 6:00 a.m. to 5:00 p.m., Pacific Standard Time, Monday through Friday (excluding OSI holidays) for Extended Warranty Services and General Support Services.
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Hotline Services. To the extent permitted by law, GR will provide 24/7 telephonic health and security information and advisory services for Traveling Members (“Hotline Services”). The Global Rescue Hotline Service will consist of the following: (i) Medical and advisory services; (ii) Medical referrals to local hospitals and clinics; (iii) Emergency message relay to friends/family; (iv) Lost baggage search assistance; (v) Lost passport and travel document assistance; and (vi) ATM locator services.
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Hotline Services. As additional services under the Distribution Agreement, Nova Factor shall operate a Reimbursement Hotline through which end-users, physicians, nurses, pharmacies, payors, providers and others referred to Nova Factor by Biogen's customer support specialists will be able to obtain assistance in answering reimbursement-related questions and resolving reimbursement- related issues and problems. Nova Factor shall make the Reimbursement Hotline accessible as one of the connection options available through the Nova Factor telephone line dedicated to calls transferred from Biogen's customer support specialists. Services to be provided by Nova Factor as part of the Reimbursement Hotline shall include, but shall not be limited to, using reasonable efforts * * Omitted information is the subject of a request for confidential treatment pursuant to Rule 406 under the Securities Act of 1933 and has been filed separately with the Securities Exchange Commission. * If an end-user or other person referred to Nova Factor on the Reimbursement Hotline has any questions related to Medicare coverage for Product, Nova Factor shall, unless otherwise specified by Biogen, transfer the person to the third party service provider designated by Biogen to provide further assistance on Medicare issues.
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Hotline Services. Use the 24 hour advisory service for telephone advice on any private legal problem of concern to you related to an eligible trip. Simply telephone ▇▇▇▇ ▇▇▇ ▇▇▇▇ and select
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Related to Hotline Services

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.

  • Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.

  • Telephone Services All telegraph, telephone, and communication connections which Tenant may desire outside the Premises shall be subject to Landlord’s prior written approval, in Landlord’s sole discretion, and the location of all wires and the work in connection therewith shall be performed by contractors approved by Landlord and shall be subject to the direction of Landlord, except that such approval is not required as to Tenant’s cabling from the Premises in a route designated by Landlord to any telephone cabinet or panel provided for Tenant’s connection to the telephone cable serving the Building, so long as Tenant’s equipment does not require connections different than or additional to those to the telephone cabinet or panel provided. As to any such connections or work outside the Premises requiring Landlord’s approval, Landlord reserves the right to designate and control the entity or entities providing telephone or other communication cable installation, removal, repair and maintenance outside the Premises and to restrict and control access to telephone cabinets or panels. In the event Landlord designates a particular vendor or vendors to provide such cable installation, removal, repair and maintenance for the Building, Tenant agrees to abide by and participate in such program. Tenant shall be responsible for and shall pay all costs incurred in connection with the installation of telephone cables and communication wiring in the Premises, including any hook-up, access and maintenance fees related to the installation of such wires and cables in the Premises and the commencement of service therein, and the maintenance thereafter of such wire and cables; and there shall be included in Operating Expenses for the Building all installation, removal, hook-up or maintenance costs incurred by Landlord in connection with telephone cables and communication wiring serving the Building which are not allocable to any individual users of such service but are allocable to the Building generally. If Tenant fails to maintain all telephone cables and communication wiring in the Premises and such failure affects or interferes with the operation or maintenance of any other telephone cables or communication wiring serving the Building, Landlord or any vendor hired by Landlord may enter into and upon the Premises forthwith and perform such repairs, restorations or alterations as Landlord deems necessary in order to eliminate any such interference (and Landlord may recover from Tenant all of Landlord’s costs in connection therewith). No later than the Termination Date, Tenant agrees to remove all telephone cables and communication wiring installed by Tenant for and during Tenant’s occupancy, which Landlord shall request Tenant to remove. Tenant agrees that neither Landlord nor any of its agents or employees shall be liable to Tenant, or any of Tenant’s employees, agents, customers or invitees or anyone claiming through, by or under Tenant, for any damages, injuries, losses, expenses, claims or causes of action because of any interruption, diminution, delay or discontinuance at any time for any reason in the furnishing of any telephone or other communication service to the Premises and the Building.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Surgery Services This plan covers surgery services to treat a disease or injury when: • the operation is not experimental or investigational, or cosmetic in nature; • the operation is being performed at the appropriate place of service; and • the physician is licensed to perform the surgery. This plan covers reconstructive surgery and procedures when the services are performed to relieve pain, or to correct or improve bodily function that is impaired as a result of: • a birth defect; • an accidental injury; • a disease; or • a previous covered surgical procedure. Functional indications for surgical correction do not include psychological, psychiatric or emotional reasons. This plan covers the procedures listed below to treat functional impairments. • abdominal wall surgery including panniculectomy (other than an abdominoplasty); • blepharoplasty and ptosis repair; • gastric bypass or gastric banding; • nasal reconstruction and septorhinoplasty; • orthognathic surgery including mandibular and maxillary osteotomy; • reduction mammoplasty; • removal of breast implants; • removal or treatment of proliferative vascular lesions and hemangiomas; • treatment of varicose veins; or • gynecomastia.