How do we Calculate Service Credits. If any product is not accepted on or before the service commencement date then the customer will be entitled to a service credit equal to 3% of the monthly minimum committed charges for those products in breach of the SLA, multiplied by the number of days for which the product remains incapable of acceptance after the service commencement date
Appears in 1 contract
Sources: Service Level Agreement
How do we Calculate Service Credits. If any product is not accepted on or before the service commencement date then the customer will be entitled to a service credit equal to 3% of the monthly minimum committed charges for those products in breach of the SLA, multiplied by the number of days for which the product remains incapable of acceptance after the service commencement date
Appears in 1 contract
Sources: Service Level Agreement