How to complain. If you have a complaint about any aspect of The Mortgage Lender Limited’s service, you can write to, email or telephone us using the details provided in clause 36.2 above. A leaflet detailing the full complaints and appeals process will be provided to you. If you cannot settle your complaint with us, you may be entitled to refer it to The Financial Ombudsman Service, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇ (telephone number ▇▇▇▇ ▇▇▇ ▇▇▇▇, 0300 123 9123 or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇ (from abroad)). This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints.
Appears in 4 contracts
Sources: Mortgage Agreement, Mortgage Agreement, Mortgage Agreement
How to complain. If you have a complaint about any aspect of The Mortgage Lender Limited’s service, you can write to, email or telephone us using the details provided in clause 36.2 above. A leaflet detailing the full complaints and appeals process will be provided to you. If you cannot settle your complaint with us, you may be entitled to refer it to The Financial Ombudsman Service, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇Exchange Tower, ▇▇▇▇▇▇London, ▇▇▇ ▇▇▇ E14 9SR (telephone number ▇▇▇▇ ▇▇▇ ▇▇▇▇, 0300 123 9123 ▇▇▇▇ ▇▇▇ ▇▇▇▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇ (from abroad)). This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints.
Appears in 2 contracts
How to complain. If you have a complaint about any aspect of The Mortgage Lender Limited’s service, you can write to, email to us or telephone us using the details provided in clause 36.2 above, or you can email us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. A leaflet detailing the full complaints and appeals process will be provided to you. If you cannot settle your complaint with us, you may be entitled to refer it to The Financial Ombudsman Service, . ▇▇▇.▇▇▇▇▇▇▇▇ ▇▇▇▇▇, -▇▇▇▇▇▇, ▇▇▇ ▇.▇▇▇ (telephone number ▇.▇▇, Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone ▇▇▇▇ ▇▇▇ ▇▇▇▇, 0300 123 9123 ▇ or +▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇ (from abroad)). This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the Financial Ombudsman Service cannot consider complaints.
Appears in 1 contract
Sources: Buy to Let Mortgage Agreement