Common use of How to complain Clause in Contracts

How to complain. Members should complete the Complaints Form, provide any supplementary documentation and address the complaint to: Director of Marketing & Membership Irish Music Rights Organisation CLG Copyright House Pembroke Row Dublin 2 ▇▇▇ ▇▇▇▇ Ireland We will acknowledge the complaint within two working days. We will send a full response within 15 working days from receipt of the complaint. In cases where royalty payment is sought, the response will also confirm the payment of royalties or will detail the reasons why we feel payment should not be made. Hopefully this will resolve the complaint. However, if a member is unhappy with the response, they should write within 28 days to the Director of Marketing & Membership stating their reasons. The Marketing & Membership Director will respond in writing within two working days from receipt of the letter and will either: • confirm or vary the earlier decision and advise on their right of redress; or • advise that a further response will be given once further advice has been obtained and provide an indication of the likely timescale to reach a final decision. If we have completed our investigation and provided a written response, we may confirm there is nothing more we can do under our complaints procedure.