Common use of HOW TO GET SERVICE Clause in Contracts

HOW TO GET SERVICE. You must contact the Administrator for the appropriate authorized repair location. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE A NON-COVERED EVENT, YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. The appropriate location for the handling of Your claim will be determined at the Administrator’s sole discretion. The repair location will be determined based on the Covered Product, the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. We will determine whether your claim is handled as a Carry-in, Depot, or On-Site service. Go to ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ to start your claim or you can follow up on a claim online or at the toll-free number at (▇▇▇) ▇▇▇-▇▇▇▇ between the hours of 8:00 AM and 5:00 PM eastern standard time.Our claims team prioritizes those claims in the order they are received. For all claims, We require, as a minimum, a detailed description of the event. We may request supporting documents such as a picture of the Covered Product and the damage. If required documents are not provided to Us the claim may be rejected or the status changed to “Pending”. When a claim is approved, You will be notified via email and given details of how to settle Your claim. We reserve the right to settle Your claim as We see fit (replace or provide monetary payment). If We replace Your Covered Product, then We may arrange to take ownership of the Covered Product. In the event the term of this Agreement expires during the handling of an approved claim, Your coverage will be automatically extended until the date in which the claim in progress has been resolved in accordance with the terms and conditions of this Agreement. However, no new claims will be considered after Your Agreement term expires.

HOW TO GET SERVICE. You must contact the Administrator for the appropriate authorized repair location. Go online to ▇▇▇.▇▇▇▇▇▇.▇▇▇ or call the toll-free number at (▇▇▇) ▇▇▇-▇▇▇▇ between the hours of 8:00 AM and 5:00 PM eastern standard time. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, a fuse blown, or circuit breaker tripped at the junction box. For a Covered Product that uses batteries as the prime power supply, check that the batteries do not need replacing or recharging. IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE THE RESULT OF THE COVERED PRODUCT NOT BEING SWITCHED ON, BEING UNPLUGGED, A NON-FUSE BLOWN, OR CIRCUIT BREAKER TRIPPED AT THE JUNCTION BOX YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. IF YOU REFUSE SERVICE ON A COVERED EVENT, ITEM AFTER WE HAVE DISPATCHED THE REPAIR SERVICER TO YOUR LOCATION YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGE. The appropriate location for the handling of Your claim will be determined at the Administrator’s sole discretion. The repair location will be determined based on the Covered Product, the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. We will determine whether your claim is handled as a ● Carry-inIn: Unless otherwise provided in this Agreement, a Covered Product must be delivered and picked up by You at Our authorized service center during normal business hours. ● Depot: The Administrator will provide You with a prepaid shipping label for You to ship your failed Covered Product to Our repair facility. You may be responsible for a portion or all costs of postage, insurance, packaging, and shipping. Your Covered Product must be properly protected with bubble wrap or other protective materials. We are not responsible for and have no liability for a Covered Product damaged in shipping. Your repaired Covered Product will be mailed back to You at no charge. ● On-Site serviceSite: Service will be performed in Your home. Go The authorized service technician may opt to ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ to start your claim or you can follow up on a claim online or at the toll-free number at (▇▇▇) ▇▇▇-▇▇▇▇ between the hours of 8:00 AM and 5:00 PM eastern standard time.Our claims team prioritizes those claims in the order they are received. For all claims, We require, as a minimum, a detailed description of the event. We may request supporting documents such as a picture of remove the Covered Product and the damagefrom Your home to perform covered repairs in-shop. If required documents are not provided to Us the claim may be rejected or the status changed to “Pending”. When a claim is approved, You Your Covered Product will be notified via email and given details of how to settle Your claim. We reserve the right to settle Your claim as We see fit (replace or provide monetary payment). If We replace Your Covered Product, then We may arrange to take ownership of the Covered Productreturned upon completion. In the event the term of this Agreement expires during the handling of an approved claim, Your coverage will be automatically extended until the date in which the claim in progress has been resolved in accordance with the terms and conditions of this Agreement. However, no new claims will be considered after Your Agreement term expires.

HOW TO GET SERVICE. You must contact Contact the Administrator for authorized service within seven (7) days of noticing the appropriate authorized repair defect or damage to Your covered product. Call Us toll-free at ▇▇▇- ▇▇▇-▇▇▇▇ between the hours of 8:00 AM and 5:00 PM eastern standard time Monday-Friday, or go online to ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇. Prior to OUR dispatching service to Your location, We may request that You provide US with pictures of your defective or damaged Product. There may be a deductible required to obtain service for Your Covered Product as indicated on the Declarations Page of this Agreement. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. IF WE DISPATCH SERVICE AND THE FAILURE IS DETERMINED TO BE A NONYou may be asked for a credit card number before we dispatch service to your location. If You refuse service on a covered item after We have dispatched the repair servicer to Your location You will be billed for that servicer’s applicable trip charge. Except for delivery damage, if You refuse delivery of Your replacement item you will be reimbursed the purchase price of this Agreement and We will have no further liability. In-COVERED EVENT, YOU WILL BE BILLED FOR THAT SERVICER’S APPLICABLE TRIP CHARGEHome Service will be performed in Your home whenever possible. The appropriate location authorized service center may opt to remove Your Covered Product to perform service in-shop and will return the Covered Product upon completion. Additional time and mileage charges for in-home repairs outside of [twenty-five (25) miles or the handling normal service radius of the authorized service center are not covered by this Agreement, and are Your claim will be determined at responsibility. If You are not within one of the Administrator’s sole discretion. The repair location will be determined based on authorized service areas, You may request termination and refund of the Covered Product, Agreement sales price subject to the Mechanical/Electrical Breakdown, as well as the circumstances regarding Your claim. All claims submitted cancellation provision in accordance with this Agreement are handled individually. The repair location applicable to one claim may not apply to another claim covered under this Agreement. If You choose, the Administrator will provide service at the nearest service location and You must provide the necessary deliveries and pickups at Your expense. Service is available during the regular business hours of the servicer. We do not guarantee days or time of service. We will determine whether your claim not be liable for any damages arising out of delays, either before or after a day or time of service is handled as a Carry-in, Depot, or On-Site serviceagreed upon. Go You must make the product reasonably accessible to ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇ to start your claim or you can follow up on a claim online or at the toll-free number at (▇▇▇) ▇▇▇-▇▇▇▇ between repair person. If the hours of 8:00 AM and 5:00 PM eastern standard time.Our claims team prioritizes those claims in the order they are received. For all claimsproduct is not accessible, We requiremay decline to provide service or assess You an additional charge, as a minimum, a detailed description of the event. We may request supporting documents such as a picture of the Covered Product and the damage. If required documents are not provided to Us the claim may be rejected or the status changed to “Pending”. When a claim is approved, You will be notified via email and given details of how to settle Your claim. We reserve the right to settle Your claim as We see fit (replace or provide monetary payment). If We replace Your Covered Product, then We may arrange to take ownership of the Covered Product. In the event the term of this Agreement expires during the handling of an approved claim, Your coverage will be automatically extended until the date in which the claim in progress has been resolved in accordance proportionate with the terms and conditions of this Agreement. However, no new claims will be considered after Your Agreement term expiresdifficulty in working on the product.