HOW WE COMMUNICATE. 3.1 We prefer to communicate with Our customers by email or through Our website. You may request printed invoices. We make invoices and other notices available through a password-protected secure account management page on Our website at www.clubtelco. com. 3.2 The presentation of bills or any other notices may be adversely affected by equipment or conditions beyond Our control. It is Your responsibility to notify Us if the presentation of any bill or notice sent to You is adversely affected. If You fail to pay an outstanding amount because of a presentation problem, We will give a reasonable time to pay any outstanding balance after the presentation problem has been identified before We take any action under this contract. 3.3 If You acquire a Service that includes a primary email address as part of that Service, You agree that: a. We may give You notices under this SFOA by sending an email to that address; b. It is Your responsibility to check Your email regularly and make sure that Your email facility is capable of receiving emails from Us. You may contact ClubTelco Customer Support on 13 TELCO (13 83526) if You are having difficulties with Your ClubTelco email account; and c. The notice is deemed to have been delivered to You at the time that Our email message leaves Our computer system unless, with 24 hours of sending, We receive a notification that the email has not reached its destination.
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HOW WE COMMUNICATE. 3.1 We prefer to communicate with Our customers by email or through Our website. You may request printed invoices. We make invoices and other notices available through a password-protected secure account management page on Our website at www.clubtelco. com.
3.2 The presentation of bills or any other notices may be adversely affected by equipment or conditions beyond Our control. It is Your responsibility to notify Us if the presentation of any bill or notice sent to You is adversely affected. If You fail to pay an outstanding amount because of a presentation problem, We will give a reasonable time to pay any outstanding balance after the presentation problem has been identified before We take any action under this contract.
3.3 If You acquire a Service that includes a primary email address as part of that Service, You agree that:
a. 3.3.1 We may give You notices under this SFOA by sending an email to that address;
b. 3.3.2 It is Your responsibility to check Your email regularly and make sure that Your email facility is capable of receiving emails from Us. You may contact ClubTelco Customer Support on 13 TELCO 13TELCO (13 83526) if You are having difficulties with Your ClubTelco email account; and
c. 3.3.3 The notice is deemed to have been delivered to You at the time that Our email message leaves Our computer system unless, with 24 hours of sending, We receive a notification that the email has not reached its destination.
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Sources: Standard Form of Agreement for Residential Customers