IBM SaaS Technical Support Sample Clauses

The IBM SaaS Technical Support clause defines the scope and terms under which IBM provides technical assistance for its Software-as-a-Service (SaaS) offerings. Typically, this clause outlines the types of support available, such as help desk access, troubleshooting, and issue resolution, as well as the hours of operation and response times. It may also specify the channels through which support can be accessed, such as online portals or phone support. The core function of this clause is to ensure that customers have reliable access to technical help, thereby minimizing service disruptions and clarifying IBM's support obligations.
IBM SaaS Technical Support. During an IBM SaaS Subscription Period: a. IBM provides assistance, as specified in the ToU, for Customer’s offering-specific, task-oriented questions regarding the use of IBM SaaS; and b. IBM SaaS technical support is available only for the currently supported versions of IBM SaaS, client operating systems, Internet browsers, and software. IBM technical support is available during the normal business hours (published prime shift hours) of the IBM SaaS support center. Consult the Terms of Use for details applicable to a specific IBM SaaS offering.
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Related to IBM SaaS Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • Operational Support Systems 14.1 BellSouth has developed and made available electronic interfaces by which Unity Acquisition may submit LSRs electronically. 14.2 LSRs submitted by means of one of these electronic interfaces will incur an OSS electronic ordering charge. An individual LSR will be identified for billing purposes by its Purchase Order Number (PON). LSRs submitted by means other than one of these interactive interfaces (mail, fax, courier, etc.) will incur a manual order charge. All OSS charges are specified in Exhibit A of this Attachment.

  • Product Support Not applicable