Common use of Identification of Deficiencies Clause in Contracts

Identification of Deficiencies. Deficiencies may be identified either by Contractor’s use of its own monitoring tools or discovered by the County. Upon discovery of a Deficiency by the County, the County will report the Deficiency and its Severity Level to Contractor’s Customer Support for resolution in accordance with this SLA. Upon discovery of a Deficiency by Contractor, Contractor will report the Deficiency to County Project Manager. Regardless of the Deficiency discovery source, Contractor must keep the County informed on all identified Deficiencies. The parties must mutually agree to assign the appropriate severity Level to any Deficiency discovered by Contractor. The severity Level of a Deficiency will be assigned according to the Severity Level definitions set forth in Paragraph 5.2.1 (Problem Correction Priorities) of this SLA. Based on Contractor’s proposed solution and/or workaround(s) for the Deficiency, the County may reevaluate, and escalate or downgrade the Severity Level of the Deficiency, pursuant to Paragraph 5.2.3 (Severity Level Adjustment) of this SLA.

Identification of Deficiencies. Deficiencies may be identified either by Contractor’s use of its own monitoring tools or discovered by the County. Upon discovery of a Deficiency by the County, the County will report the Deficiency and its Severity Level to Contractor’s Customer Technical Support Center for resolution in accordance with this SLA. Upon discovery of a Deficiency by Contractor, Contractor will must report the Deficiency to County Project Manager. Regardless of the Deficiency discovery source, at all times, Contractor must keep the County informed on all identified Deficiencies. The parties must mutually agree to assign the appropriate severity Severity Level to any Deficiency discovered by Contractor. The severity Severity Level of a Deficiency will be assigned according to the Severity Level definitions set forth in Paragraph 5.2.1 4.2.1 (Problem Correction Priorities) of this SLA. Based on Contractor’s proposed solution and/or workaround(s) resolution time for the Deficiency, the County may reevaluate, and escalate or downgrade the Severity Level of the Deficiency, pursuant to Paragraph 5.2.3 4.3.4 (Severity Level Adjustment) of this SLA.