Common use of Identification of the Customer Clause in Contracts

Identification of the Customer. 11.2.1 Special telephone code is given to the customer in a sealed envelope which is to be named in order to identify the customer before any telephone banking services are provided. Without naming the telephone code the customer will receive no services given in subparagraph 11.1.1 of this Agreement. During each telephone communication with the Bank (every time when telephone banking services are performed) the customer is required to name only three digits of the telephone code (as instructed by the Call Center operator of the Bank). The customer must not name more than three digits at a time. 11.2.2 Bank is entitled to put additional questions in order to identify the customer. 11.2.3 Bank is obliged to keep the telephone code submitted to the customer in secret and to reject rendering the telephone banking services to the person who will not or cannot (fails to) name the telephone code. 11.2.4 Bank is entitled to refuse to perform any operation ordered through the telephone if there is any doubt (including based on the responses to the additional questions) that the attempt to receive information or perform operation is made not by the customer, but by the third party. 11.2.5 Bank will stop performing telephone banking services to the customer if the telephone code named by the customer during the telephone conversation turns out to be wrong for the three consecutive times. The telephone banking services will resume as soon as the Bank contacts the customer through the telephone and identifies him according to the rules determined by the Bank, applying the telephone code or the additional questions. 11.2.6 In case the telephone code becomes exposed to the third party due to customer’s fault the Bank will not become liable for any consequence(s) that may result from such exposure. 11.2.7 In case of loss or exposure of the telephone code the customer is obliged to immediately notify the Bank in a written form about the aforementioned. 11.2.8 Bank is obliged to suspend telephone banking services at the customer’s accounts as per oral (through telephone) or written notification of the customer with regard to the loss of the code, before the receipt of the new order from the part of the customer. In case of oral notification the identification of the customer will be performed according to the rules determined by the Bank through the telephone code or additional questions. 11.2.9 Customer may subscribe to electronic services offered by the Bank at the moment of registration using the code given in paragraph 11.2.1 of this Agreement.