Immediate Notification. Vendor or Vendor’s ordering system will provide notice within twenty-four (24) hours to MMCAP Infuse and its Members of any Products covered by this Agreement that the Vendor has placed on backorder. Once the Product becomes available, orders are released and fulfilled automatically unless the Member advises otherwise. Vendor’s backorder notification will include: i. Members ordering directly will be notified at the time of ordering if a particular product is not available and will be given the option to place the order for the product that will remain in back order status; ii. For extended back orders, support will be provided to find an appropriate course of action; and iii. Member can contact Vendor’s Customer Service to obtain details regarding the order and shipping ETA of when the product will become available.
Appears in 2 contracts
Sources: Mmcap Infuse Agreement, Mmcap Infuse Agreement