Common use of Implementation Services Time Frame Clause in Contracts

Implementation Services Time Frame. 3.9.1 Upon receipt of the Implementation Fees due at signing, NAVITAIRE agrees to work with Customer to plan, coordinate, and to make progress toward completion of the required Implementation Services within the time frame preceding the Target Date. NAVITAIRE further agrees to initiate, mutually with Customer, project-scope-analysis and project-planning communication to establish the final schedule for Implementation Services. Depending on requirements for the loading of data included in the ***** Input files outlined as Interface Files in Section 7 below, into the Hosted Revenue Accounting Services and conversion, the project timeline and Target Date for Implementation Services of Hosted Revenue Accounting Services will be determined as part of the implementation project plan. 3.9.2 During the court of planning discussions related to this Agreement, NAVITAIRE acknowledges the Target Date as requested by Customer for completion of applicable portions of Implementation Services. For Customers who are converting to the NAVITAIRE Hosted Reservation Services, the Target Date for completion of Implementation Services is no later than ***** after the first date that passengers are checked in at the airport using the Host Reservation Services. NAVITAIRE and Customer will detail dates and dependencies of the project plan, as summarized in the table below, in order to confirm the Target Date achievability. 0 Agreement Signature and Project Start Date ü ü ***** Agreement Signed* 1 Project Start Components ***** Milestone 0 SkyLedger data collector ü Project Statement of Work signoff ü ü 2 Account Setup Complete ***** Milestones 0 and 1 SkyLedger software loaded ü Connectivity to NAVITAIRE data center ü ü 3 SkyLedger Training ***** Milestone 2 SkyLedger training complete ü Hosted Services Agreement 4 User Acceptance Testing ***** Milestone 3 Confirm business critical functionality that is available in SkyLedger release ü Approved functionality is working as documented ü 5 Go-Live Readiness Review ***** Milestone 4 Go-live walk-through ü ü Confirm go-live date with all necessary teams ü ü 6 Go-Live ***** Milestone 5 Load data ü Perform data integrity check ü Perform go-live activities ü Approve go-live ü 7 First Monthly Close ***** Milestone 6 Execute first monthly close ü Review monthly close ü Approve monthly close ü * Implementation services will not be scheduled until this Agreement is fully-executed and any implementation fees due and payable by Customer as outlined in Exhibit K, have been received by NAVITAIRE. 3.9.3 NAVITAIRE recommends at least ***** of data included in the ***** Input files outlined as Interface Files in Section 7 below, containing Customer’s open PNR data from NAVITAIRE’s Hosted Reservation Services, prior to activation and initialization of the Hosted Revenue Accounting Services. Open PNR data will include unflown future Segments which still have a positive remaining balance. 3.9.4 Typical timelines for implementation average ***** for full project implementation. The Hosted Revenue Accounting Services implementation process will be conducted in parallel with the NAVITAIRE Hosted Reservation Services implementation (if applicable); however, the Hosted Reservation Services conversion to production will normally precede the conversion of the Hosted Revenue Accounting Services implementation. 3.9.5 The NAVITAIRE Hosted Revenue Accounting Services implementation team will have an assigned project lead and central contact point that will interface with the Customer Revenue Accounting Contact during the Implementation Services period. 3.9.6 If Customer is implementing Hosted Reservation Services concurrently with the Hosted Revenue Accounting Services implementation, the NAVITAIRE Revenue Accounting project lead will communicate and coordinate with the primary Hosted Reservation Services project manager during the Hosted Reservation Services implementation effort. After Hosted Reservation Services conversion, the NAVITAIRE Revenue Accounting project lead will communicate status with the Customer Project Manager. 3.9.7 Upon completion of the Implementation Services as described in this Exhibit G, Section 3, NAVITAIRE will provide written notification to the Customer Revenue Accounting Contact or Customer Account Liaison named in Exhibit D of this Agreement.

Implementation Services Time Frame. 3.9.1 During the course of planning discussions related to this Agreement, NAVITAIRE acknowledges the Target Date as requested by Customer for completion of applicable portions of the Implementation Services. The Target Date for completion of the Implementation Services is no later than ***** NAVITAIRE and Customer will detail dates and dependencies of the project plan, as summarized in the table in Section 3.9.2 below, in order to confirm the Target Date achievability. 3.9.2 Upon receipt of the Implementation Fees due at signing, NAVITAIRE agrees to work with Customer Customer, to plan, coordinate, and to make progress toward completion of the required Implementation Services within the time frame preceding the Target Date. NAVITAIRE further agrees to initiate, mutually with Customer, project-scope-analysis and project-planning communication to establish the final schedule for Implementation Services. Depending on requirements for The following table outlines the loading of data included in the ***** Input files outlined as Interface Files in Section 7 below, into the Hosted Revenue Accounting Services and conversion, the project timeline and Target Date for Implementation Services of Hosted Revenue Accounting Services key milestone activities that will be determined as part of discussed during the implementation project plan. 3.9.2 During the court of planning discussions related to this Agreement, NAVITAIRE acknowledges the Target Date as requested by Customer for completion of applicable portions of Implementation Services. For Customers who are converting to the NAVITAIRE Hosted Reservation Services, the Target Date for completion of Implementation Services is no later than ***** after the first date that passengers are checked in at the airport using the Host Reservation Services. NAVITAIRE and Customer will detail dates and dependencies of the project plan, as summarized in the table below, in order to confirm the Target Date achievability. Strategic Business Review: 0 Agreement Signature and Project Start Date ü ü ***** Agreement Signed* 1 Project Start Components ***** Milestone 0 SkyLedger data collector ü Project Statement of Work signoff ü ü 2 Account Setup Complete ***** Milestones Milestone 0 and 1 SkyLedger Current version of software loaded ü Connectivity to NAVITAIRE data center Equipment ordered, received and setup ü Final version of software loaded ü 3 SkyLedger Hosted Services Agreement 2 New Skies Training ***** Milestone 2 SkyLedger 1 New Skies core training complete ü Hosted Services Agreement SkySales training ü Other training, as mutually agreed ü 3 Third Party Development ***** Milestone 2 Website development ü API development ü 4 User Acceptance Testing ***** Milestone Milestones 2, 3 and 5 UAT plan and cases outlining business critical functionality completed & forwarded to NAVITAIRE ü Confirm business critical functionality that is available in SkyLedger New Skies release ü Data validation of converted data ü Approved functionality is working as documented ü 5 Third Party Certification ***** Milestone 3 SkyPay certification complete ü ü Website certification complete ü API certification complete ü 6 Operational Readiness ***** Milestone 4 All code changes required for go-live in production account ü Final skins are published to website, if self-hosted ü ▇ ▇▇▇ ▇▇▇ ***** Milestone 5 Pull data from production ü Convert data ü Perform data integrity check ü Move data to production environment ü Simulate go-live activities ü ü 8 Go-Live Readiness Review ***** Milestone 4 Go-live walk-through ü ü 7 Confirm go-live date with all necessary teams ü ü 6 9 Go-Live ***** Milestone 5 Load 8 Pull data from production ü Convert data ü Perform data integrity check ü Move data to production environment ü Perform go-live activities ü Approve go-live ü 7 First Monthly Close ***** Milestone 6 Execute first monthly close ü Review monthly close ü Approve monthly close ü * Implementation services will not be scheduled until this Agreement is fully-executed and any implementation fees due and payable by Customer as outlined in Exhibit K, K have been received by NAVITAIRE. 3.9.3 NAVITAIRE recommends at least ***** Customer understands that the Target Date is subject to change as such date is dependent on, among other matters, certain third party agreements/activities on behalf of both Customer and NAVITAIRE. These third party agreements/activities may include, but are not limited to, the following: • Airport facility use agreements. • All telecommunications and data included in circuits. • Credit card settlement and authorization agreements. • Centralized Reservation System/Global Distribution System/Airline Reservation System (CRS/GDS/ARS) agreements and host provider(s) certification process. • Content Provider agreements and certification process. Hosted Services Agreement • Data conversion systems. • Bilateral agreements for marketing codeshare terms with other airline partners. • Codeshare marketing partner host provider certification process. • IATA carrier code assignment. Customer will immediately establish a primary technical Project Manager contact that will be assigned to interact with the ***** Input files outlined as Interface Files in Section 7 below, containing Customer’s open PNR data from Project Manager appointed by NAVITAIRE’s Hosted Reservation Services, prior . Failure to activation and initialization appoint this individual will jeopardize the delivery of the Hosted Revenue Accounting Services. Open PNR data will include unflown future Segments which still have a positive remaining balanceImplementation Services by NAVITAIRE. 3.9.4 Typical timelines Upon ‘Go Live’, Customer is expected to fully open functionality to the public. If Customer requests a two phase launch (e.g., initial “soft launch” for implementation average ***** limited release), Customer must recognize that the appropriate NAVITAIRE resources may not be available for full project implementation. The Hosted Revenue Accounting Services implementation process will be conducted in parallel with the NAVITAIRE Hosted Reservation Services implementation (if applicable); however, the Hosted Reservation Services conversion to production will normally precede the conversion appropriate on-site or data center support for a second launch outside of the Hosted Revenue Accounting Services implementation’Go Live’ date. Additional implementation fees will apply for any two phase launch scheme. 3.9.5 The NAVITAIRE Hosted Revenue Accounting Services implementation team will have an assigned project lead and central contact point that will interface with the Customer Revenue Accounting Contact during the Implementation Services period. 3.9.6 If Customer is implementing Hosted Reservation Services concurrently with the Hosted Revenue Accounting Services implementation, the NAVITAIRE Revenue Accounting project lead will communicate and coordinate with the primary Hosted Reservation Services project manager during the Hosted Reservation Services implementation effort. After Hosted Reservation Services conversion, the NAVITAIRE Revenue Accounting project lead will communicate status with the Customer Project Manager. 3.9.7 Upon completion of the Implementation Services as described in this Exhibit GA, Section 3, NAVITAIRE will provide written notification to the Customer Revenue Accounting Contact or Customer Account Liaison named in Exhibit D of this AgreementD, Section 2.