Common use of Incident Response Management Clause in Contracts

Incident Response Management. HWD maintains within the framework of the established ISMS a documented process for incident res- ponse management. Together with escalation and reporting channels, this process also includes review and analysis, and consecutive optimization based on gained insights. HWD deploys, both, equipment-based, as well as network-based solutions (intrusion detection, virus, and malware detection, anti-spam filters, as well as anomaly detectors) for the detection of incidents. HWD also monitors the infrastructure and customer systems with a monitoring solution with regards to outages and anomalies. All incidents are documented in a ticketing system within the framework of the incident response ma- nagement system. Both, the data protection officer (if personal data is involved), and the IT security must be included in the escalation process.