Common use of Incident Response Management Clause in Contracts

Incident Response Management. Disruptions in operation are identified by automatic monitoring by Intevation GmbH and reported directly to the system administration or the IT Operations team. In the case of incident reports received personally (phone, email, ticket system), there is a policy of forwarding these directly to the system administration or to the IT Operations team without delay. On the basis of point 8 b) of this Agreement, incident re- sponse management is based on the TDODAR decision- making model used in aviation.