Common use of Incident Response Clause in Contracts

Incident Response. Incidents are defined as interruptions to existing service and can range in priority from urgent to low depending on the impact to the Customer. CentralSquare will make commercially reasonable efforts to respond to Solutions incidents for live production systems using the following guidelines: Priority Level Impact Description Performance Target Minimum Performance Goal %

Incident Response. Incidents are defined as interruptions to existing service and can range in priority from urgent to low depending on the impact to the Customer. CentralSquare Lucity will make commercially reasonable efforts to respond to Solutions incidents for live remote based production systems using the following guidelines: Priority Level Impact Description Performance Target Minimum Performance Perf. Goal %